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Information Technology Specialist I

3 months ago

Sacramento County CA, United States Employment Development Department Full time

**THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.**

Are you looking for a fast-paced and challenging position that will provide you with extremely valuable technical analysis skills, customer service skills, and IT Service Management experience, extensive variety, and frequent exposure to managers and staff in the Information Technology Branch? The Employment Development Department (EDD) is looking for a highly motivated and qualified individual to work in the Move, Add, Change Group. The Information Technology Specialist I work closely with customers and IT Service Providers to ensure that service delivery meets business needs and is well documented, communicated, and coordinated.
- Position exists at EDD's headquarters office at 800 Capitol Mall, Sacramento, CA 95814.
- Benefits of working at this location include:

Close to major freeways, light rail, and transit stops
- Enclosed bicycle parking
- Close to downtown shopping and restaurants
- Close to the Golden 1 Center and Sutter Health Park

You will find additional information about the job in the **Duty Statement**.

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Office Environment.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY SPECIALIST I

Additional Documents
- Job Application Package Checklist
- Duty Statement

Position Details

**Job Code #**:

- JC-434361
- **Position #(s)**:

- 280-347-1402-976
- **Working Title**:
**IT Service Management Request Process Specialist**

**Classification**:

- INFORMATION TECHNOLOGY SPECIALIST I
$6,139.00 - $8,228.00 A
$6,751.00 - $9,048.00 B
$7,413.00 - $9,932.00 C
- **# of Positions**:

- 1
- **Work Location**:

- Sacramento County
- **Telework**:

- Hybrid
- **Job Type**:

- Permanent, Full Time
- **Work Shift**:

- 8:00am - 5:00pm
- **Work Week**:

- Monday-Friday
- Department Information
- The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.
- Special Requirements
- Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
- Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
- Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
- Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Application Instructions

Final Filing Date: 6/12/2024
- **Who May Apply**
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
- **How To Apply**
- **Address for Mailing Application Packages**
Employment Development Department
-Attn: Job Control #434361
-Human Resource Services Division, MIC 54
-PO Box 826880
-Sacramento, CA 94280-0001

**Address for Drop-Off Application Packages**
Employment Development Department
-Attn: Job Control #434361
-EDD/Human Resource Services Division (6th floor solar)
-722 Capitol Mall
-Sacramento, CA 95814
-08:00 AM - 04:30 PM

**Required Application Package Documents**
- Resume is required and must be included.
- Statement of Qualifications
- **A Statement of Qualifications (SOQ) is Required.**
Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications
Working knowledge of IT Service Management and the IT Infrastructure Library (ITIL) framework, with an emphasis on Service Request Management, Request Fulfi