Temp Program Assistant
4 weeks ago
**AYA Seasonal Program Assistant**
**Summary**
- A self-starter; able to work independently and anticipate customer needs
- This position requires a positive attitude and genuine appreciation for people and relationship building.
- The ability to prioritize and stay organized while working in a fast-paced environment.
- A willingness to work additional hours and put in the time necessary to meet goals
- a mission driven mindset is key.
- Ability to manage goals and meet weekly/monthly deadlines.
**Essential functions to all areas of program support and administration**:
- Timely and proactive collection, review and processing of vetting paperwork including running criminal background checks.
- Maintain an accurate and clean database of placement records across all systems.
- Contact host family leads, high schools, and Local Coordinators to support placement efforts.
- Provide exceptional customer service. Respond to all customers, Local Coordinators, and Overseas Partners promptly and professionally.
- Clear and timely communication with team members and department heads.
- Answer all calls and ensure that callers are routed to the appropriate staff member or that the matter is resolved to the best of your ability.
- Keep managers informed about any issues related to program compliance.
- Perform any other administrative tasks as needed.
**Other Requirements**:
- Emergency duty on a rotating basis.
- Evening hours during peak season.
- Occasional travel to conferences, orientations and field visits as needed/requested.
- Other duties as assigned by supervisors.
**Strongly Preferred Skills & Experience**:
- Bachelor’s degree or 5+ years of relevant experience
- Proficient in Microsoft Office
- Demonstrated success in customer service role(s)
- Previous administrative experience (preferred)
- Critical thinking skills; the ability to trouble shoot and identify resources to solve problems.
**Work Environment
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