Financial Assistance Counselor
3 weeks ago
Full Time Monday - Friday 9am - 5pm
Provides assistance to all uninsured or underinsured patients with an inability to pay to determine if they qualify for any Federal, State or any internal Stamford Hospital Financial Assistance Programs. This includes assisting patients prior to scheduled services, during hospitalization, and post discharge from Stamford Health. Updates the Hospital Information System (HIS) and other workload flow tools with any new, corrected, or pertinent information in relation to resolution of patient accounts. The counselor must demonstrate the ability to communicate effectively and collaborate with the Department of Social Services (DSS), other internal hospital department representatives, patients and/or their advocates.
MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:
Demonstrates a thorough knowledge of Federal and State Program requirements to provide financial assistance.
Assists patients with the application process for Federal, State and the Stamford Hospital Financial Assistance programs (FAP).
Ability to communicate and work simultaneously with patients, co-workers and outsourced hospital vendors.
Documents all actions taken on an account in the HIS and other workload flow tools.
Reviews all required forms and documents for appropriate application(s).
Maintains an organized filing system.
Contacts appropriate parties to perform prescribed follow up methodology.
Serves as an advocate for the patient and hospital departments in obtaining and understanding all financial assistance programs.
Ability to assist customers with special needs.
Completes assigned daily workflow and special projects.
Provides timely and accurate information regarding patient data/status to other health system departments, physicians, physician office staffs, and other public agencies while remaining HIPAA compliant.
Determine patient eligibility for Medical Assistance, Emergency Medical Assistance, Community Programs, and Government Programs
Effectively communicates patient liability to patients not eligible for Financial Assistance Programs (FAP) or any other Medical Assistance Programs.
Makes collection attempts when patients are not eligible for Financial Assistance Programs (FAP) or any other Medical Assistance Programs.
Explore all available assistance (Grants, COBRA, etc.) to assist the patient in financial clearance
Work in partnership with Case Management, Billing, Financial Clearance, and other Revenue Cycle areas
QUALIFICATIONS/REQUIREMENTS:
High School Graduate, some college or business school training, and or two years prior equivalent experience in a business setting is preferred. Computer literacy in a PC environment is required with strong organizational, interpersonal and communication skills.
Fluency in Spanish is strongly preferred.
About Us
About Stamford Health
Stamford Health is a non-profit independent health care system with more than 3,800 employees committed to caring for the community through a wide range of high-quality health and wellness services. Patients and their families receive expert, compassionate care through the system's 305-bed Stamford Hospital; Stamford Health Medical Group, with more than 40 offices in lower Fairfield County offering primary and specialty care; a growing number of ambulatory locations across the region; and support through the Stamford Hospital Foundation.
Stamford Health is known for its expert, person-centered care through its many recognitions and partnerships. U.S. News & World Report has recognized Stamford Hospital as a High-Performing Hospital. The Centers for Medicare and Medicaid Services (CMS) rated Stamford Hospital as a five-star hospital for Overall Quality and The Leapfrog Group awarded Stamford Hospital an "A" for patient safety. The American Nurses Credentialing Center has granted Stamford Hospital Magnet Status, which recognizes superior patient care with the highest level of safety, quality, and patient satisfaction. Stamford Health is Planetree Gold-Certified for Excellence in Person-Centered Care and is a Certified™ Great Place to Work.
Stamford Health is a major teaching affiliate of the Columbia University Vagelos College of Physicians and Surgeons and has recently expanded its relationship with Columbia to offer treatment and expertise from Columbia University Irving Medical Center's nationally recognized heart surgeons. Stamford Health and Hospital for Special Surgery (HSS) have created a premier center for specialty orthopedic care right in Stamford, Connecticut. Additionally, in 2020 Stamford Health's Carl & Dorothy Bennett Cancer Center entered into an expanded collaboration with Dana-Farber Brigham Cancer Center.
Dedicated to being the community's most trusted health care partner, Stamford Health puts patients first to build long-lasting relationships. For more information, visit StamfordHealth.org. Like us on Facebook and follow us on Twitter, Instagram, YouTube, and LinkedIn.
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