Assistant Community Mgr

1 month ago

Cottonwood, United States Inspire Communities Full time

For more than thirty years, Inspire Communities and its predecessor companies have developed, acquired, and managed manufactured housing communities nationwide. Today we are one of the country’s largest owners and operators of manufactured housing communities and recreational vehicle resorts. We create vibrant, affordable communities for working families and retirees and attractive vacation destinations for seasonal travelers. With financial sponsorship from one of the world’s largest alternative investment managers, we bring institutional discipline to our entrepreneurial roots and are positioned for continued significant growth.

**Job Summary**:
The Assistant Community Manager performs various community office tasks and procedures as directed by community management to assist in the achievement of occupancy goals, delinquency, and customer expectations. This jobholder will also assist with financial management, expense control, and support the sales process with the possibility of being asked to work non-traditional hours.

**Duties/Responsibilities/Essential Functions**:
The essential functions below describe the general requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.
- Transcribes, formats, inputs, edits, retrieves, copies, and transmits text, data, and graphics to produce necessary documents and presentations.
- Stores and retrieves paper and electronic files in accordance with established Company procedures to ensure the timely access of information and records.
- Maintains all time sheets and records to ensure that employees are paid correctly and that all sick, vacation, and personal time off (PTO) is accurately tracked.
- Orders and verifies all receipts of supplies.
- Effectively troubleshoots or calls for maintenance to prevent further office and/or work disruption.
- Documents telephone conversations and visits to act upon or provide detailed information to the Sales Consultant (if applicable) and staff for follow through with potential or existing residents.
- Utilizes automation and electronic data management tools to share information and monitor project status(es).
- Occasionally may assume other activities and responsibilities as directed.
- Greets and assists residents, answers calls, and provides requested information to facilitate sales and exceed resident and guest expectations.
- Collaborates with the Community Manager (CM) to clarify, prioritize, manage, and resolve resident and guest concerns to provide superior service.
- Assists in responding to community related emergencies and follows-up to ensure a resolution was met to build and retain positive relations.
- Assists with the resident orientation process, annual resident emergency contact registration, and establishing or maintaining procedures.
- Implements operating policies that enhance the community's ability to achieve its set objectives.
- Complies with all federal, state, and local regulatory requirements to avoid discriminating against all residents, guests, vendors, and employees, and to protect the interest of the Company.
- Assists CM in determining any current rental delinquencies and/or guideline violations to compose, generate, and issue legal notices in a timely fashion for such violations (i.e., pets, pending eviction warnings, home site maintenance, parking & speeding ordinances, visitors, etc.).
- Adheres to all office, maintenance, safety, security, and company policies, procedures, and standards to ensure all set safety and business objectives are met.
- Assists with coordinated resident events (i.e., holiday parties, summer picnics, Girl Scout/Boy Scout meetings) and mediums of communication (i.e., newsletters, coffee/hostess hours) reflective of residents’ preferences.
- Communicates job openings available throughout the Company.
- Holds regular staff meetings within larger communities to inform and update employees about community trends, outstanding issues, and any Company concerns.
- Contacts attorneys on behalf of the CM to pursue eviction after seven-day notice expires.
- Assists residents with resolution of utility company issues.
- Creates occupancy and delinquency reports from Manage America (MA) for CM review.
- Answers questions, explains policies and procedures, shares information, and maintains open communication channels with employees and managers

**Required Skills/Abilities/Knowledge**:

- Ability to anticipate, evaluate, and respond to residents’ needs, concerns, and questions to meet or exceed expectations and emphasize residents’ and guests’ importance and value.
- Outstanding problem-solving skills with a meticulous attention to detail to minimize delays or problems effectively u

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