Operations Manager

1 week ago

Albany, United States Proctors Group Full time

**OPERATIONS MANAGER**

**JOB SUMMARY**

Proctors Collaborative is the Capital District’s leading regional arts organization with performing arts venues in Albany, Schenectady and Saratoga, and education, civic engagement and economic development initiatives throughout the region. We’re changing expectations about how the arts serve a community.

Proctors Collaborative seeks an Operations Manager for Capital Repertory Theatre to join its Operations team to serve in a professional, front-line position. This is a full-time salaried position, that requires a flexible schedule, including evenings, weekends, and occasional holidays.

**ESSENTIAL DUTIES & RESPONSIBILITIES**
- Audience Services Management
- Assist in the development and implementation of procedures to improve patron experience
- Train and schedule Ambassadors in conjunction with partners for all performances and events
- Oversee parking attendant, payments, and lot use for patrons
- Hire, train, and supervise house managers for all performances and events
- Hire, schedule and oversee paid bartenders
- Front of House Management
- Be present for and/or schedule per diem house managers for all performances and events
- Manage volunteer team for each performance
- Upkeep cleanliness and tidiness of lobby and front facing areas
- Coordinate operation of facility during each performance (heating/cooling, lighting, etc.)
- Provide high quality, individualized customer service for patrons
- Communicate with patrons to resolve seating and other concerns that may arise
- Volunteer Management (in coordination with the Community Engagement Liaison)
- Create, maintain, and update volunteer staffing for each production
- Produce and manage volunteer renewal packages every spring
- Maintain database of volunteers for each season
- Receive, process, and confirm volunteer renewals and first-time registration
- Schedule and lead volunteer orientation sessions before each season
- Assist volunteers in rescheduling if necessary
- Concessions Management
- Manage inventory and sale of concession items
- Handle deposits for each performance according to direction from Finance department
- Facility Management
- Coordinate with maintenance and housekeeping departments to ensure a safe and healthy environment for all staff, patrons, and visitors
- Oversee security systems, protocols, and policies regarding the theatre
- Coordinate facility supplies ordering with Housekeeping Manager
- Hire, train, and manage housekeeping staff
- Oversee care and use of employee and patron parking lot
- Special Events & Rentals Management
- Cultivate relationships with local businesses for special events
- Assist other departments in staffing, setting up, and running special events
- Coordinate all aspects of rentals with clients and appropriate internal departments

**POSITION QUALIFICATIONS**
- Excellent customer service skills and a genuine desire to accommodate patrons and internal client needs
- Ability to problem solve and make quick, intelligent decisions
- Must be diplomatic sensitive to the needs of our patrons and our neighborhood
- Proficient in computer usage and interest and ability to learn database programs
- Excellent skills in managing several responsibilities at once in a high paced environment
- Must be self-motivated and take initiative
- Ability to approach all work with a professional demeanor and appearance
- Team player able to work well with others, at times in a stressful environment

**PHYSICAL DEMANDS**
- Must be able to appropriately bend and lift up to 40 pounds
- Requires ability be on feet for extended amounts of time

Proctors Collaborative does not discriminate in practices or employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age, or any other characteristic protected by law.

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