Channel Account Associate

4 weeks ago

San Diego, United States Revvity Full time

**Job Summary**

The Channel Account Associate will provide customer service and sales support to Business Development and Sales teams for non-standard terms of sale transactions. The Associate will coordinate with internal departments to determine availability, pricing, and lead times for bulk materials and catalog products. Utilizing a thorough knowledge of our product lines, processes, CRM and ERP databases, the position will be responsible for managing the flow of communication from the proposal phase through the execution. In addition, the position will determine and uphold the best practices of the organization, in a high-volume environment, to ensure customer satisfaction.

**Essential Functions**

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Reporting to the Channel Account Manager, the Associate will be responsible for handling the following types of inquiries concerning specified customer contracts and projects: customer qualification, sampling for validation, determining project feasibility, bulk/custom proposals, quotation generation, and inventory management
- Properly vet all project proposals for legal restrictions, customer requirements, feasibility, cost, and margin
- Coordinate internal groups and monitor timelines to ensure accurate and timely project completion
- Act as a liaison between business development, sales team, customer service, and other internal business units to ensure all appropriate communications are done in a timely and courteous manner between customers and BioLegend
- Serve as a primary point of contact for handling customer inquiries and communicating pertinent information
- Develop, maintain, and follow Standard Operating Procedures (SOPs) for all processes related to custom business and nurture best practices within the organization
- Understanding of CRM and NAV databases to ensure documentation is accurate and complete
- Other projects or responsibilities as may be required.

**iACT Competencies**
- ** innovate **- Be better, keep improving, be more efficient, creative, and be in the forefront of development
- ** Aspire **- Have desire, purpose, and ambition challenging ourselves to push the limits and reach new heights
- ** Collaborate **- Foster teamwork, common goals, selflessness, communication and mutual support
- ** Transform **- Adapt, learn, re-invent and change for future development and growth

**Minimum Qualifications **-** Education and Experience**
- Bachelor’s Degree in Biology or other Life Science

**Preferred Qualifications - Education and Experience**
- Experience working in the biotech or pharma industry
- Experience working in a laboratory setting
- Experience with Enterprise Resource Planning Systems (Microsoft Dynamics NAV) preferred
- Experience with Customer Relations Management Systems (SalesForce) preferred
- Experience with intermediate to advanced techniques in Excel (ie. Pivot Tables, Macros)
- Computer proficiency with the ability to use Microsoft Office products is required

**Work Environment & Physical Demands**

**Office**

While performing the duties of this job, the employee regularly works in an office setting. Occasional exposure to a laboratory and warehouse environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.

**What do we offer?**

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

- Medical, Dental, and Vision Insurance Options
- Life and Disability Insurance
- Paid Time-Off
- Parental Benefits
- 401k with Company Match
- Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Why Revvity page.
- _For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information._

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