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IT Support Technician

1 month ago

Santa Ana, United States System Pavers Full time

BUILD AN AMAZING CAREER WITH SYSTEM PAVERS

**Job Description**:
If you’re focused on building the foundation for your success with a gratifying career that rewards your hard work, drive, and people skills, you’ll fit right in.

About Us

As the nation’s leading outdoor remodeling company, System Pavers has been creating gorgeous, personalized living spaces that deliver quality, beauty, and durability we proudly stand behind. Since opening in 1992, more than 90,000 homeowners have trusted us to transform their outdoor lifestyles through remodels that add lasting value to their homes. As an established company with a reputation for stellar work, we’re looking forward to many more years of meeting and exceeding customer expectations as leaders in our industry.

We invite you to experience and become a part of our amazing culture as we help one another pave the way to personal and professional success. Join our energetic and positive team as we help guide homeowners through a rewarding outdoor remodeling journey.

Find out more about us by visiting our website or visiting our careers page, here.

**Responsibilities**:

- Function as first-level support.
- Support and manage the day-to-day operations of all end-user systems within the corporation.
- Ask appropriate questions to understand the customer’s problem and log a ticket in the ticketing system.
- Provide troubleshooting assistance using remote-control tools.
- Configuring equipment such as workstations, mobile devices, and necessary peripheral devices.
- Escalate to level 2 and 3 support appropriately.
- Assist with administrative and other duties as assigned.

**Qualifications & Skills**:

- 1-2 full years of direct relevant work experience
- Minimum High School Diploma
- Ability to diagnose and resolve basic computer technical issues
- Competent in basic networking skills
- Proficient with Windows OS, Office 365 apps, basic network troubleshooting.
- Proficient with Apple iOS devices
- Excellent communication skills (speaking and writing)
- Detail oriented to ensure sufficient information is logged in tickets
- Highly organized to keep help desk tickets and inventory in order
- No technical certifications required
- Proficient in the English language comprehension (written, oral, and reading)
- Ability to frequently stand, sit, walk, and lift up to 25 lbs. without assistance)
- Ability to grasp, type with both hands, and reach

**Our employees enjoy**:

- Competitive compensation - $65k + bonus
- Full benefits including health, dental vision, life, and a 401K
- Ample opportunities for financial and career growth in an industry that’s booming
- Remote position

As a IT Support Technician at System Pavers, you will see visible results of your work and everything you do will make a difference to the success of our entire company. System Pavers has a fantastic and dedicated team focused on helping our customer make memories with the friends and family. We are not able to offer visa sponsorship for this role and qualified applicants must be able to work in the U.S. legally without requiring a work visa.

System Pavers is proud to be an inclusive and equal opportunity employer of a diverse set of individuals and will consider for employment all qualified applicants. System Pavers requires the satisfactory passing of a standard background check for all positions and a clean driving record when driving for the job is required.

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