Call Center Lead

3 weeks ago

San Diego, United States UC San Diego Health Full time

Payroll Title:

- HOSP BLANK AST 4
- Department:

- RENAL TRANSPLANT
- Hiring Pay Scale
- $30.18 - $37.54 / Hour
- Worksite:

- Executive Drive
- Appointment Type:

- Career
- Appointment Percent:

- 100%
- Union:

- EX Contract
- Total Openings:

- 1
- Work Schedule:

- Days, 8 hrs/day, Monday - Friday**#129760 Call Center Lead - Transplant***:Filing Deadline: Thu 5/23/2024**

**UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.**

**This position offers a hybrid work arrangement, which includes a combination of onsite and remote work.**

**DESCRIPTION**:
Under the supervision of the Call Center Management, the Call Center Lead primarily oversees, provides leadership and training for all Call Center staff. Duties include receiving and routing calls according to departmental protocols, completing EPIC Cadence registration, scheduling appointments and procedures, updates and oversees standard work for call center agents and other advanced administrative duties such as templates, right fax, eligibility, insurances, coaching, etc.

The Call Center Lead has oversight for other Call Center Specialists in the Center for Transplantation and will participate in Quality Assurance functions for the department. Creates the schedule for Call Center Specialists and is able to cover call center duties when needed. Partners with Call Center Management to handle call outs. Serves as a resource and liaison between the Transplant Call Center and Center for Transplantation Leadership and team members. Serves as first line of escalation for patient complaints. Responsible for customer service, registration, appointment scheduling and insurance verification.

The Call Center Lead will also answer multi
- line incoming customer calls, receiving and routing calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Navigate patient EMR to gain and input information. Job standards are to be performed at the EXPERT level. Other duties assigned as needed.

**MINIMUM QUALIFICATIONS**:

- Four (4) years of related call center and front desk experience in a large complex healthcare setting.
- Previous experience in a lead or supervisory role.
- Experience with patient registration.
- Experience working with call center protocols.
- Knowledge of third-party payors including federal, state and private health plans.
- Experience updating registration.
- Demonstrated computer skills and be able to work between multiple systems during calls.
- Must have excellent customer service and communication skills with the ability to communicate clearly both verbally and in writing.
- Be a self-starter who is accountable and requires mínimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.
- Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.

**PREFERRED QUALIFICATIONS**:

- Bachelor’s Degree in an applicable field.
- Working knowledge of Epic/Cadence.
- Working knowledge of Cisco/Finesse telephone systems
- Experience navigating/understanding tableau reporting.
- Experience with Calabrio Quality Monitoring.

**SPECIAL CONDITIONS**:

- Must be able to work various hours and locations based on business needs.
- Pay Transparency Act_

Annual Full Pay Range: $63,016 - $78,384 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $30.18 - $37.54

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

**If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.**

**If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.**

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two univ

  • Call Center Specialist Lead

    1 day ago

    San Diego, United States UC San Diego Health Full time

    Payroll Title: - HOSP BLANK AST 4 - Department: - Faculty Practice Care Nav Hub - Hiring Pay Scale - $29.30 - $36.45 / Hour - Worksite: - Lightwave Avenue - Appointment Type: - Career - Appointment Percent: - 100% - Union: - EX Contract - Total Openings: - 2 - Work Schedule: - Days, 8 hour shifts, Monday - Friday**#128518 Call Center Specialist...

  • Call Center Sales

    1 month ago

    San Marcos, California, United States San Marcos M&S Call Center Full time

    Call Center Vacation Planner - SalesJob SummaryIntroduce and promote the brand to sell vacation ownership preview packages over the phone.Answer questions about vacation destinations and resort facilities and services.This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not...

  • Call Center Specialist

    2 days ago

    San Diego, United States UC San Diego Health Full time

    Payroll Title: - HOSP BLANK AST 3 - Department: - FAC PRAC PRIMARY CARE - Hiring Pay Scale - $26.18 - $32.54 / Hour - Worksite: - Lightwave Avenue - Appointment Type: - Career - Appointment Percent: - 75% - Union: - EX Contract - Total Openings: - 1 - Work Schedule: - Days, 8 hrs/day, Monday-Friday**#130065 Call Center Specialist **:**Filing...

  • Loan Processor

    7 days ago

    San Diego, United States Puridy Financial, INC Full time

    **Job description** Puridy Financial is an emerging financial tech company seeking to grow their team in San Diego. - This position is responsible for conducting quality assurance reviews for the contact center agents, facilitating call calibration sessions, and resolving any complex quality assurance-related inquiries from leads and supervisors. **Key...

  • Call Center Supervisor

    1 month ago

    San Diego, United States Ladgov Corporation Full time

    Job DescriptionJob DescriptionJob Title: Call Center Supervisor.Location: La Jolla Village Drive San Diego, CA 92161Schedule: Mon-FriQualifications:Minimum two years of overall telephone operating experience. Specific experience includes one year on a helpdesk, demonstrating knowledge of organizational structures.One or more years of hands-on experience in...

  • Call Center Representative

    1 week ago

    San Diego, United States Liberty Military Housing Full time

    Liberty Military Housing – Own your passion for service! At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property...

  • Call Center Data Entry

    24 hours ago

    San Diego, United States Rose International Full time

    Date Posted: 05/17/2024 Hiring Organization: Rose International Position Number: 464281 Job Title: Call Center Data Entry Job Location: San Diego, CA, USA, 92108 Work Model: Hybrid Shift: 8 am - 5 PM PST Employment Type: Temporary Estimated Duration (In months): 9 Min Hourly Rate ($): 23.00 Max Hourly Rate ($): 23.00 Must Have...

  • Call Center Data Entry

    2 days ago

    San Diego, United States Rose International Full time

    Date Posted: 05/17/2024 Hiring Organization: Rose International Position Number: 464281 Job Title: Call Center Data Entry Job Location: San Diego, CA, USA, 92108 Work Model: Hybrid Shift: 8 am - 5 PM PST Employment Type: Temporary Estimated Duration (In months): 9 Min Hourly Rate ($): 23.00 Max Hourly Rate ($): 23.00 Must Have...

  • Call Center/data Entry

    1 month ago

    San Diego, United States Kaygen Inc Full time

    Call Center/Data Entry Multiple Positions Available Work Model: Onsite Role (With options for remote once all training and QA scores are at Operations Standard and approved by the Operations Manager) Required Assessment Testing: AAR v2 and Basic Computer Literacy passing score to qualify for this role Time off: NO Time off during training or first 90...

  • Call Center Data Entry

    2 weeks ago

    San Diego, United States Rose International Full time

    Date Posted: 05/17/2024 Hiring Organization: Rose International Position Number: 464281 Job Title: Call Center Data Entry Job Location: San Diego, CA, USA, 92108 Work Model: Hybrid Shift: 8 am - 5 PM PST Employment Type: Temporary Estimated Duration (In months): 9 Min Hourly Rate ($): 23.00 Max Hourly Rate ($): 23.00 Must Have...

  • Call Center Specialist

    1 week ago

    San Diego, United States UC San Diego Health Full time

    Payroll Title: - HOSP BLANK AST 3 - Department: - Transplant - Hiring Pay Scale - $26.18 - $32.54 / Hour - Worksite: - Executive Drive - Appointment Type: - Career - Appointment Percent: - 100% - Union: - EX Contract - Total Openings: - 3 - Work Schedule: - Days, 8 hrs/day, Monday - Friday**#130042 Call Center Specialist - Transplant***:Filing...

  • Call Center Representative

    4 weeks ago

    San Diego, United States Liberty Military Housing Full time

    Liberty Military Housing – Own your passion for service! At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property...

  • Team Lead Call Center Agent

    3 days ago

    San Antonio, United States Conduent Full time

    About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...

  • Call Center Manager

    3 days ago

    San Antonio, United States Hallmark University Full time

    SUMMARY OF THE JOB:The call center manager is responsible for overseeing the daily operation of the University call center for prospective students. This includes the hiring and training of call center staff; establishing performance goals; providing ongoing evaluation and coaching; and the optimization of call center protocols, processes, and expectations....

  • Call Center Manager

    5 days ago

    San Antonio, United States Hallmark University Full time

    Job DescriptionJob Description SUMMARY OF THE JOB:    The call center manager is responsible for overseeing the daily operation of the University call center for prospective students.  This includes the hiring and training of call center staff; establishing performance goals; providing ongoing evaluation and coaching; and the optimization of call...

  • Call Center Inbound Sales Representative

    4 days ago

    San Diego, United States Spectrum Full time

    **Position requires for you to commute to the following location: 10450 Pacific Center Court San Diego, CA 92121** The Spectrum Inbound Sales Representative is an inside sales position that requires the evaluation and discussion of the features and benefits of our products and services to upgrade new, existing, and former customers. This role will focus on...

  • Call Center- Inbound Sales Representative

    4 days ago

    San Diego, United States Spectrum Full time

    Position starts on Monday, June 10th **Pay & Benefits** - Average target compensation $60k plus, top performers can earn $79k plus, with a guaranteed commission of $3800 during the first 6 month on the job. Inbound Sales Agents earn an hourly base pay starting at $20.00 p/hr (plus Shift Diff pay for weekends), plus commission. - Free home cable (includes...

  • Call Center Representative

    4 weeks ago

    San Diego, United States Liberty Military Housing Full time

    Liberty Military Housing – Own your passion for service! At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property...

  • Call Center Specialist

    4 weeks ago

    San Rafael, United States Marin City Health and Wellness Center Full time

    SummaryThe Call Center Specialist is responsible for ensuring that all calls are answered in a timely fashion, with a pleasant attitude, providing high-level customer services to all patients and callers. Schedules medical patient visits, and answers call for dental and behavioral health. Obtains necessary data and insurance authorizations as appropriate....

  • Call Center Specialist

    2 months ago

    San Rafael, United States Marin City Health and Wellness Center Full time

    Job DescriptionJob DescriptionSalary: $21-$24 per hourSummaryThe Call Center Specialist is responsible for ensuring that all calls are answered in a timely fashion, with a pleasant attitude, providing high-level customer services to all patients and callers. Schedules medical patient visits, and answers call for dental and behavioral health. Obtains...