Call Center Representative

4 weeks ago

San Diego, United States Liberty Military Housing Full time

Liberty Military Housing – Own your passion for service

 

At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another. 

 

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another’s diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

 

We’re always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you’re ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.


At Liberty Military Housing, we are always looking for dedicated individuals to join our team of employee-owners that deliver positive experiences and provide quality homes to our military families. We offer an excellent benefits package, training, development, and opportunities for growth

 

Our Call Center has immediate openings for Call Center Representatives

  • Shift is 1:00 pm – 9:30 pm
  • Weekend availability REQUIRED.
  • Pay Range $19.00 - $22.00 / hourly PLUS bonus
  • NOT REMOTE - This job is performed in the San Diego, CA Call Center office.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour


What You Need for Success:

  • High school diploma or GED required.
  • Minimum 6 - 12 months of customer service experience required.
  • Flexible schedule to include weekends and/or evenings (weekends required).  The shift for this position is 1:00-9:30pm.
  • Call Center and data experience required.
  • Customer-focused attitude and willingness to serve customers.
  • Must have an understanding of resident needs, knowledge of property locations, and general knowledge of maintenance service categories.
  • Excellent verbal skills and exceptional listening, questioning and call control techniques.
  • Aptitude to handle challenging telephone call situations.
  • Ability to accurately and efficiently process information and tasks.
  • Excellent computer (MS Office - Word, Excel and Outlook) and typing (minimum 35 wpm) proficiencies and experience with VoIP phone systems.

What We Provide You: 

 

Liberty Military Housing takes into consideration everything from career development to family matters, and health & wellness. We are committed to offering our team members a wide range of benefits, including the following:

  • Medical/Dental/Vision Insurance*
  • Life and AD&D Insurance
  • 401k Retirement Plan w/company match
  • Employee Stock Ownership plan
  • Incentive Bonus Program
  • 10 Paid Holidays per year
  • 40 hours Paid Sick Leave per year**
  • 80 hours Paid Vacation per year**

*Medical/Dental/Vision insurance eligible after 30 days of full-time employment.

**Vacation and sick time are based on the employee's hire date.

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