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Field Service Technician
3 months ago
**About us**
The Field Service Technician is responsible for supporting Mimaki USA products, including planning and coordinating activities related to installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Installs new or modified equipment at the customer's facility to ensure full functionality according to specifications.
- Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine the nature and scope of the problem.
- Analyzes review and inspection findings to determine the source of problem and recommends repair, replacement, or other corrective action.
- Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
- Provides on-site technical assistance to help troubleshoot and repair equipment.
- Maintains records of performance reports.
- Analyzes reports of technical problems to determine trends affecting the future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
- Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of the product.
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
- Must be willing to travel up to 70% including weekends.
**Qualifications**:
- Associates Degree; and/or 2+ years' related experience and/or training in wide-format inkjet printers and cutting plotters; mechanical, or equivalent combination of education and experience.
- Proficient in Microsoft Office, including Word, Excel, and Outlook.
Pay: $28.00 - $32.00 per hour
Expected hours: 40 - 45 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 2 years
- 3 years
- 4 years
- 5 years
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
Work setting:
- Office
- School
- Warehouse
**Education**:
- High school or equivalent (preferred)
**Experience**:
- fixing wide-format printers: 1 year (preferred)
- Mechanical knowledge: 1 year (preferred)
License/Certification:
- Driver's License (required)
Ability to Relocate:
- Los Angeles, CA: Relocate before starting work (required)
Willingness to travel:
- 75% (required)
Work Location: On the road
