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Technology Support Manager

2 months ago

Milwaukee, United States Vista Care Full time

Technology Support Manager

**ABOUT VISTA CARE**

**JOB TYPE**:Full-time

**BENEFITS**:Health, dental, & vision insurance, 401K, PTO, and other company perks.

**LOCATION**: Travel to Sheboygan, WI and our other locations across Wisconsin is required for this position

**ABOUT THE JOB**:
The Technology Support Manager will be responsible for all assessment, development and implementation of assistive technology for the programs, homes, and the people supported. This position is also responsible for the operation and leadership direction of the Vista Support Center.

**RESPONSIBLE TO**:
The **Technology Support Manager** reports to the National Director of Quality

**POSITION RESPONSIBILITIES**
- Manage day to day operations of the Vista Support Center
- Hiring management
- Payroll
- Scheduling
- On-Call (via phone 24/7 and frequent in person support; other than when on PTO)
- Provide supervision to Support Center Professionals & create a culture consistent with Vista Care standards
- Develop training materials, schedules & ensure adherence to training requirements
- Conduct training for VSC staff, operations, external stakeholders, and participate in execution of individual’s supported training
- Maintain fiscal management of the Vista Support Center; stay within a designated budget
- Create and implement aggressive growth strategies
- Participate in creation and implementation of policies, procedures, and best practices for Technology supports
- Testing, troubleshooting, and continuous upkeep support of technology equipment
- Resource creation & development for day to day use of Vista Support Center staff, and all other areas of the department ; assessment tools, standard operating procedures, implementation guidelines, new or adjustment of service outline, protocols & how to/troubleshooting guides
- Provide assessment for use of technology by the people supported and train other employees on the assessment strategy
- Collect data and complete assessment process for installation of technology - including development of floor plan plots, determining applicable location for technology use, ordering, approving invoices, receiving of equipment, and scheduling installation
- Industry research including updates and advancements of state/federal/DHS and local regulations/guidelines
- Industry research including available and innovative technology solutions - including incorporation of new technology into current Vista Care offered technology suite
- Collaborate with equipment and software vendors to develop solutions that meet the needs of Vista Care’s supported population(s)
- Develop and maintain an implementation strategy for technology that includes project management, training strategies, and communication plans
- Partner with operations to create an appropriate personalized care plan via technology
- Develop innovative support solutions to meet the needs of operations/front line staff and individuals supported
- Collaborate with IT, Marketing, HR, Scheduling, Maintenance, Nursing, Quality, and all other support departments as necessary to establish and maintain working relationship and communicate necessary information in between departments
- Communicate with external stakeholders soliciting growth, education, and overall partnership as it relates to assistive technology expansion across multiple states
- Create appropriate messaging consistent with mission, vision, values, and goals for use in educational, marketing, and any other communication
- Including person centered and technology first language
- Weekly/Monthly/Quarterly reporting (including funding, timeline adherence, participation statistics, and general effectiveness)
- Complete operations’ responsibilities within the project as needed
- All other duties as assigned
- _

**MINIMUM QUALIFICATIONS**:

- Bachelor's degree in related field
- Previous project management experience preferred
- 5 years of relevant experience.
- Ability to create and manage multiple detailed projects in tandem
- Excellent verbal and written communication skills
- Ability to promote a culture of technology first strategy
- Ability to influence funders, case managers, and state leaders to leverage technology when/where it’s appropriate.
- Ability to navigate a range of technology software/systems and hardware.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Ability to change direction quickly within a project efficiently and effectively.

**PHYSICAL DEMANDS AND WORKING CONDITIONS**
- Prolonged periods of sitting at a desk and working on a