Pt Medical Assistant

3 weeks ago

Newburgh, United States Optum Full time

**Opportunities with Optum in the Tri-State region **(formerly Crystal Run Healthcare, CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind **Caring. Connecting. Growing together.**

The group has always maintained a firm commitment to each of our patients...to provide high quality medical and surgical care in a warm, friendly setting, and in a caring manner. Each and every member of our professional and support staff is dedicated to this ideal - physicians, nurses, technicians and support personnel. The commitment to deliver services that revolve around our patients is central to our care practices and philosophies. Integrated care teams focus their efforts to ensure that evidence-based, patient-centered approaches are consistently implemented to maximize patient health, self-efficacy, and self-management.

The role of a Certified Clinical Medical Assistant is to provide care to patients/significant others via direct and/or telephone contact, following established standards and practices. S/he coordinates with other members of the care team to ensure seamless care delivery, maximal coordination of efforts, and active patient participation in planning and care. Assists physician or other provider with clinical procedures.

**Location**:NEWBURGH-1200 ROUTE 300

**Performance Expectations**:

- Clinical Knowledge and Skills
- Demonstrates clinical competence in the direct care of patients in established area(s) of practice, and assisting MDs with procedures
- Performs clinical duties within scope of practice complying with the accepted CareMount Medical and/or individual department standards, policies, and protocols
- Demonstrates a proactive approach to patient care, focusing on addressing each patient’s individual and family needs at the time of service; communicates identified needs in a timely manner
- Directs and/or escorts patients to exam rooms in a timely manner
- Demonstrated clinical competence when assisting physician/mid-level healthcare professional and/or nurse during exams and office diagnostic procedures/treatments
- Performs authorized procedures competently (i.e. vital signs, vision screening, selected laboratory tests) as directed by physician or nurse in clinical practice area
- Seeks validation/guidance from physicians, mid-level healthcare professional and/or nurse when necessary
- Prepares e-prescriptions for processing to pharmacies when instructed to do so by physician per CareMount Medical policy
- Inspects, cleans/prepares and processes instruments/equipment according to manufacturers’ or CareMount Medical guidelines
- Processes specimens for transport to laboratory, ensuring that specimens are properly labeled and appropriate orders have been placed in NextGen
- Communication
- Demonstrates effective communication strategies reflective of the needs of all patients, including those from vulnerable populations
- Actively participates in the care team to ensure that patient needs and preferences are incorporated into the comprehensive plan of care
- Notifies patients and reception staff promptly of unanticipated physician//mid-level healthcare professional delays or scheduling changes
- Provides reassurance to patients who are upset and/or in need of assistance or additional information.
- Answers telephone promptly and courteously and identifies self by name and department (and physician's office by physician's name, if appropriate)
- Effectively and efficiently evaluates patient phone calls and schedules same-day (work-in) appointments as per departmental or individual physician guidelines
- Facilitates patient referrals and pre-certs as needed; communicates potential for additional care coordination with outside organizations and/or providers when identified
- Seeks resource and support from physicians, other clinical staff and Patient Care Manager as necessary
- Organizational Skills
- Demonstrates ability to set priorities appropriately toward the achievement of a desired outcome
- Sets priorities effectively to ensure timely completion of assigned work
- Requests assistance as appropriate in order to complete assigned work
- Takes and leaves complete, appropriate and signed messages as needed
- Efficiently & effectively processes multiple and/or simultaneous tasks
- Notifies patients of amount of time needed to address or answer their requests or questions. Completes such requests as promptly as possible and/or notifies patient of anticipated (or unanticipated) delays
- Documentation
- Documents in EHR all clinical information as directed (i.e. prescriptions/immunizations/VS/treatments/allergies per CareMount Medical/depa

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