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L1 IT Support

3 months ago

Spring, United States KwickPOS Full time

We are a fast growing software development company in the restaurant, hospitality and small business retail industries providing POS and business solutions. We are looking for a high-performing IT Support to provides front line point of sale support to our customer.

**Responsibilities**:

- Support Specialists and Help Desk Field Technicians.
- Provides front line point of sale support for the restaurant systems.
- Configures, troubleshoots and deploys POS terminals, printers and scanners.
- Provides desktop support to cafeterias, office users and remote users.
- Troubleshoots hardware and software issues.
- Training clients regarding use of registers and system
- Provide technical research resources for incident resolution coordinating with vendors when necessary.
- Work with applicable resources to troubleshoot networking/broadband related issue and escalated desktop support issues.
- Maintain troubleshooting documentation for frequent incident occurrences and FAQ's for user groups.

**Skills/Requirements**:

- 2 years of IT experience in POS provider for restaurants is a plus.
- Experience with Linux, Windows O/S and Active Directory environment
- Knowledge of SQL server database environment
- Basic knowledge of Computer Network Infrastructure Design and Communications
- Knowledge of Point of Sale solutions and related technologies is a plus.
- Customer Service/Help Desk/Remote Support experience or equivalent is preferred.
- Work experience in a restaurant is a plus.
- Ability to effectively prioritize and execute concurrent tasks independently. Strong analytical thinking and problem-solving capabilities.'
- Bilingual (English & Chinese)

'Work Remotely **No**

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed

**Education**:

- High school or equivalent (preferred)

**Language**:

- English & Chinese or English & Spanish (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Ability to Commute:

- Spring, TX 77379 (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person