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Hotel Front Desk Associate

3 months ago

Merrillville, United States Tru by Hilton Full time

Tru by Hilton - Merrillville is a hotel for guests with a millennial mindset - a youthful energy, zest for life, and a desire for human connection.

**JOB OVERVIEW**

We seek a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. The first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

We are looking for someone with a strong outgoing personality, who can work independently, is highly dependable, and has a good work history with strong customer service and work ethics.

**Responsibilities**:

- Greet guests with a warm and friendly demeanor, providing a welcoming atmosphere
- Check-in and check-out guests efficiently, ensuring accurate information and proper payment handling
- Answer phone calls and respond to guest inquiries promptly and professionally
- Assist guests with reservations, changes, and cancellations
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns with patience and empathy, resolving issues to ensure guest satisfaction
- Maintain accurate records of guest interactions, transactions, and room availability
- Collaborate with other hotel departments to ensure seamless guest experiences
- Perform night audit duties as needed

**WORK SCHEDULE**
- Part and Full-time Opportunity: When combined with guest room attendant duties; flexible schedules are available for shifts in the laundry and housekeeping department.

**COME THRIVE WITH US**

At TRU by Hilton Merrillville, we're more than a hotel; we're a community of hospitality enthusiasts dedicated to creating genuine connections. Our mission is simple: to turn every stay into an unforgettable experience. We value diversity, embrace creativity, and foster a culture where every team member is a star in our constellation of success. Join us, and be a part of a team that makes hospitality an art form

**Job Types**: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Evening shift
- Morning shift

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Merrillville, IN 46410 (required)

Ability to Relocate:

- Merrillville, IN 46410: Relocate before starting work (required)

Work Location: In person