Practice Support Associate Educator

1 week ago

Melville, United States Catholic Health Full time

Job Details:
***:
The Practice Support Educator serves as a training and administrative liaison and resource person for operations staff members to include Practice Managers and Patient Support Associates within in the CHPP Medical Offices.

The Practice Support Educator provides support and guidance for adherence to policies and procedures, and is responsible for coordinating and developing effective training. The Practice Support Educator will focus on operations team members at all CHPP Medical Practices as s/he provides assistance with training and staff educational development. S/he shall also support the mission, vision and values of Catholic Health, and work towards realizing its objectives through support of teams within the department.

**RESPONSIBILITIES**:

- Extensive knowledge of Front Office processes, policies & procedures, Chart Prep, ICD-10 codes, Medical Insurance, and up-front collections.
- Participates in CHPP Local New Hire orientation and completes checklist for new front desk employees.
- Assist Practice Managers with 30, 60, and 90-day performance review and success of training results.
- Receives and evaluates feedback to identify training opportunities and ongoing improvements to departmental programs.
- Upfront Collections to include Deductibles/Coinsurances/ Copay’s and Past Due Balances.
- End of day Balancing
- Coordinates and participates in employee training and determines role competency. Ensures that operations staff is properly evaluated during their probationary period, annually, and periodically as needed.
- Performs required site visits as necessary to determine need for additional training for front desk staff.
- Responsible for ensuring that newly hired employees are properly orientated to the Medical Practice and are assigned a buddy.
- Provides education and serves as resource for electronic health record system.
- Performs evaluations of all PSA employees to identify needs for further training.
- Coordinates and leads annual competency assessments for PSA staff in conjunction with Practice Manager.

**POSITION REQUIREMENTS AND QUALIFICATIONS**:
**Education**:
***
- HS Diploma required, Bachelor’s degree preferred from an accredited university or college preferably in Health Management or Business Administration

**Skills**:

- Experience in multi-practice management
- Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
- Works with Training Manager to put together Protocols, Training Materials, Classes and Meetings for our staff.
- Proven verbal, quantitative, financial and interpersonal skills. In-depth and up-to-date knowledge of medical practice administration
- Ability to train professionals in the identification, valuation and realization of revenue opportunities within physician practices

**Experience**:
Minimum of five (5) years of experience managing physician practices and ten (10) years of experience in healthcare management.

**Physical Requirements**:
Position is moderate and will require sitting for long periods of time interspersed with walking to and from various locations. Excellent verbal and listening skills required for communicating clearly and effectively with others. Ability to bend, stretch, reach, handle/finger delicate items required. Ability to carry files up to 5 lbs. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential physical demands.

**_ Expectation for All Employees_**:

- Demonstrate knowledge of and conduct himself/herself in conformity with the CHS Compliance Assurance Program and Standards of Conduct. Employee shall receive a copy of the CHS Compliance Program Handbook and be aware of the CHS Helpline. Employee will perform all work activities according to the highest ethical and legal standards.
- Conduct himself/herself in conformity with the HIPAA Compliance Program and applicable institutional policies and procedures for patient privacy.
- Play an active role in the CHS Information Security Awareness Program by following and supporting all CHS information security policies and procedures to the best of their ability. This will include reporting any suspected fraud, abuse, or violation of policy to the appropriate management or reporting mechanism.
- Support the organizations mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect personalization, commitment to our community, and accountability and ownership.
- **Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the Practice Director will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.**

Posted Salary Range: USD $65,000.00 - USD

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