Technical Support Specialist I

2 weeks ago

Newark, United States Greenwing Technology Full time

We are looking for a passionate technical support specialist with customer-facing experience who loves solving problems and helping our customers be successful in their eProcurement and punchout implementation. This position is for someone who is technical, but also wants to stay close to customers at a fast-moving, very niche company.

The main responsibility of a technical support specialist is to provide answers and assist with troubleshooting customer integrations, working with the customer success team to triage and onboard new clients.

You’ll be joining a team of customer success managers, developers and marketers who have a passion for the very niche industry of eProcurement and Punchout Catalogs. Greenwing Technology services organizations of all sizes ranging from 1-2 person teams to organizations with over $1B+ in sales. The technical support specialist will work and get to know every one of our customers and partners.
- **Responsibilities**_
- Assist in onboarding new Greenwing Technology customers
- Troubleshoot and triage issues customers may be experiencing between our system, the customers system and their customers’ procurement system
- Work efficiently and know when to pull in the right team members (developers, CSMs, etc.)
- Work closely with the development team to make suggestions and feature improvements
- Answer tickets from customers and participate in troubleshooting customer facing calls as needed
- **Technical Support Specialist Requirements**_
- Experience working with sophisticated clients on a technical product in the SAAS industry
- Ability to effectively communicate technical concepts and identify a pattern in customer experiences
- Understanding of JSON and XML data objects
- Familiar with web development technologies with willingness to learn the LAMP stack including PHP & MySQL/MariaDB
- Strong commitment to learning the ins and outs of eProcurement/Punchout Catalog/B2B ecommerce industry
- Knowledge of FTP/SFTP
- Strong desire to learn
- **Benefits**_
- Medical Reimbursement account (HRA) or company sponsored medical/vision insurance
- 401k with generous company match
- Opportunities for growth
- Ability to work remotely

**Salary**: $50,000.00 - $55,000.00 per year

Pay: $50,000.00 - $55,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Compensation package:

- Bonus opportunities

Experience level:

- 3 years

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- PHP: 5 years (preferred)
- website development: 5 years (preferred)

Work Location: Hybrid remote in Newark, DE 19711

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