Manager, Accreditation Org. Assessment

2 weeks ago

Rockville, United States Goodwill Industries International, Inc. Full time

Date: March 2019
- TITLE:

- Manager, Accreditation Organizational Assessment
- RESPONSIBLE TO:

- Vice President, Member Executive Support
- DIVISION/DEPT:

- Member Advancement
- SUPERVISES:

- Member Accreditation Consultants
- FLSA STATUS:

- Exempt

**BASIC FUNCTION**:

- Monitors and facilitates local compliance with the accreditation policy of Goodwill Industries International, including a review of acceptable State standards, coordination and completion of Pre-CARF surveys, reviews of accreditation results, and review of any required corrective actions resulting from accreditation reviews.
- Establish and design consultative services that lead to Goodwill members achieving three-year CARF accreditations.
- Monitors, facilitates and conducts Pre-CARF surveys, and other related organizational strengthening consultations.
- Provides consultations, training, research and information dissemination of accreditation and related information to member Goodwill’s via webinars, conferences, events, and other venues.
- Manages all CARF accreditation consultants and proactively schedules member consultations.
- Manages, maintains, and provides support for the online communities Organizational Strengthening.

**SPECIFIC DUTIES**:
**Accreditation Support and Membership Standards**:

- Works within the Member Advancement department to create an understanding of the proper role for accreditation and/or certification in the Goodwill business model.
- Coordinates, schedules, and provides consultation to Goodwill members where appropriate professional services are required.
- Provide support to Goodwill members in their preparation for certification or accreditation including member-requested training and on-site reviews.
- Conduct research and analysis of trends in the areas of accreditation, health and safety and other areas impacting the membership.
- Monitor for standards changes (GII standards, CARF or other accreditation process as appropriate). Provide members with the most current information relative to those accreditation/certification standards.
- Conduct correlation reviews as needed of other accrediting entities.

**Member Organizational Health**:

- Assist with developing and coordinating plans of action using a cross-functional team approach responding to individual Goodwill members showing to be potentially at-risk.
- Document and communicate to the Director, Financial Strategies concerns regarding member risk that may affect financial and/or operational lines of business (retail, contracts, and mission services).

**Member Capacity Building**:

- Provide support as a community leader for the applicable MyGoodwill Communities.
- Develops resource/information toolkits, templates and training modules based on leadership, accreditation/compliance trends and member needs.
- Provide training and instruction in the area of accreditation, governance and corporate compliance and other applicable topics via webinar and other Goodwill training venues.
- Participate in GII-sponsored learning events by assessing key issues, identifying guest speakers and/or conducting the training for the Goodwill members.
- Coordinate, identify, and maintain governance and compliance related learning modules and resources tools for implementation at the member level.

**Administrative Functions**:

- Supervises the Member Accreditation Consultants and ensures that deliverables are met.
- Manage special projects which are relevant to the accreditation and other department functions as necessary. Assess member needs with respect to statistics, reports, tracking, processes and offer resources based on identified trends.
- In coordination with Director, engage in supporting overall department goals. Exercise discretion, individual judgment and complete other duties as assigned.

**RELATIONSHIPS**:

- Internal: Frequent contact with other GII staff to coordinate or support cross-functional activities.
- GII Members: Frequent contact with CEOs and staff of local Goodwills,
- Outside: Occasional contact with business and industry, and other professional organizations.
- Government Officials: N/A

**SKILLS NEEDED**:

- Knowledge of GII standards, CARF, OSHA Standards and continuous quality improvement programs.
- Excellent oral and written communication skills.
- Excellent consultation skills—in person or via telecommunication that lend themselves to working in a satellite working environment.
- Understand the impact of multiple lines of business on the overall organizational structure.
- Ability to relate well to others, both individually and in groups.
- Computer proficiency in Windows-based computer skills, including intermediate level knowledge of Microsoft Office software, including Word, Excel, Outlook and PowerPoint.
- Ability to perform frequent travel.

**EDUCATION**:
Master’s degree in business management, social or human services, rehabilitation, education or equivalent combination of experience and education degree in bu

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