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Fire Service Technician

4 months ago

Arlington Heights, United States Johnson Controls International Full time

**Unleash your potential with the Johnson Controls team**:
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. **Join our winning team and pave the way for a bright future.** With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

**Your next incredible opportunity is just a few clicks away**

**Here's what we have to offer**
- Competitive pay.
- Paid vacation, holidays, and sick time.
- Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
- Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
- Company vehicle, tools, and equipment provided to complete all jobs.
- Scheduling and management support.
- JCI Employee discount programs (The Loop by Perk Spot).

**What you will do**

Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions. Responsible for contacting customer representatives and ascertaining equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

**How you will do it**
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
- Service, troubleshoot, and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
- Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals
- Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
- Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptop computers
- Obtain customer signature upon completing service call assignment
- Participate in a scheduled On-call rotation
- Help to train or mentor others on the service team
- Perform other duties as assigned

**What we look for**

**Required**
- 3+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
- Valid Fire Alarm License
- Experience in reading and interpreting blueprints, submittals, and operational/product manuals
- Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
- High School Diploma or equivalent
- Ability to follow verbal and written instructions
- Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
- Ability to work flexible hours including weekends to meet customer requirements
- Overnight travel may be required
- Demonstrate a high level of customer service
- Maintain truck inventory to ensure timely response to customer needs
- Ability to adhere to, implement, and always follow safety guidelines and procedures
- Strong organizational skills, a positive attitude, and an ability to learn quickly
- Possess a valid driver’s license and driving record that meets company requirements
- Able to pass a pre-employment background and drug test
- Retain any licenses that are required by National, State, and Local codes
- Completion of SimplexGrinnell 4120 Network training within 12 months

**Preferred**
- NICET Level II certification

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildin