Street Outreach Program Manager

2 weeks ago

Chicago, United States NEW LIFE CENTERS OF CHICAGOLAND NFP Full time

Communities Partnering 4 Peace (CP4P) is a citywide collaborative of community-based agencies across Chicago working together to reduce rates of community violence. CP4P agencies and their partners are located in the neighborhoods with the highest rates of violence, and are committed to hyper-local programming, restorative justice practices, trauma-informed approaches, and principles of nonviolence. The Street Outreach Mentor operates as a part of a Neighborhood Safety Team that includes other outreach workers, case-managers, and community engagement/safe spaces staff.

**Position Summary**

The Street Outreach Program Manager position is full-time, 40 hours per week (non-exempt, benefits available). The Street Outreach Program Manager will work to gain trust of the community and the highest risk individuals to help prevent shootings and retaliatory violence, and to provide linkages and robust accompaniment to prosocial alternatives including activities, jobs, education, case management, and social services. As a member of a team, the Street Outreach Program Manager is responsible for reaching out to the highest risk individuals in the community and working with them to prevent violence by mediating conflicts, modeling prosocial behaviors, engaging them in positive activities and accompaniment through the case management process. The Street Outreach Program Manager will provide specific focus on intentionality of weekly programming for Street Outreach participants. They will work to reach program and participant goals by planning and delegating tasks appropriately to team members and participants. Some weekends and some on-call in response to crisis situations will be required. Flexible schedule required. Focus neighborhoods include Little Village, Pilsen, and Brighton Park. May require some local travel (reimbursable). Pay commensurate with experience. This position is in-person.

**Responsibilities**:

- Works with outreach colleagues and supervisor to identify potential participants who are the highest risk individuals, and the people who know them.
- Maintains a caseload of 10-15 high-risk participants.
- Coordinates implementation of programming of a team of individuals in a focus area.
- Assures communications such as attendance, reports, intakes, etc. are accurate and submitted on time.
- Maintains communication with NLC leadership to assure a cohesive working environment.
- Considers participant safety when planning programming and activities.
- With Coordinator, develops and maintains program schedule.
- Communicates any cancelations of programming with Coordinator and Data Team when they must occur.
- Plans and facilities weekly programming topics, discussions, activities, guest speakers or other life skills related topics.
- Orders necessary materials and equipment for programming.
- Assures submission of complete sign-in sheets to the Data team.
- Is the main contact for programming at specified site.
- Will work with Program Managers and Coordinators to provide the best quality of programming across sites by sharing best practices, resources, ideas, planning process, and participating in programming and activities when necessary.
- Assures participants are eligible for program participation.
- Develops and maintains supportive and effective relationships with participant caseload.
- Works to intervene in circumstances in which violence is likely.
- Works as a member of a team, communicating all relevant information to team members and supervisors instantly.
- Develops and delivers one-to-one support sessions and facilitates circles with participants to support participants in resolving conflicts and adopting prosocial behaviors.
- Connects participants with case-managers to provide linkages and support for individuals to enhance their use of opportunities and programs in the community (job programs, GED, drug treatment, mentoring, etc.). May provide linkages as well.
- Provides client accompaniment to court, social services, etc.
- Participates, as necessary, in organizing responses to shootings and increasing visibility when shootings take place (developing networks with other outreach programs to coordinate an inclusive and strategic response).
- Investigates causes of shootings to assist in mediating situations and preventing retaliation between individuals and groups and provides documentation.
- Identifies and diffuses “hot spots” for shootings and violence (conducting line of sight surveys with residents and key stakeholders to identify areas frequented by high-risk clients) and provides documentation.
- Strategizes with outreach team and supervisor to develop ongoing strategy to respond to conflicts and violence, noting important anniversary dates or other key events.
- Outreach to the community (individually and as a team member) to build strong relationships with youth, residents, businesses, and community groups.
- Works closely with referring partners and any other stakeholders t

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