Service Associate Ii

3 weeks ago

Salem, United States Eastern Bank Full time

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).

Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in “in-store” locations, or in other unique locations where such a “hybrid” position is authorized.

**Major Responsibilities**:
**Works toward achieving specific individual sales and service goals through the following activities**:

- Opens deposit accounts
- Closes loans for customers for applicable business lines (i.e. consumer lending)
- Ability to process ATM, ITM, TCR and ICOM
- Makes referrals to other bank business lines and third-party partners
- Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
- Responsible for operational compliance and adherence to policy
- Handles daily account maintenance and other service issues as necessary
- Understands and provides support in achieving quarterly sales
- Successfully completed and implemented 4 additional trainings (Fiduciary, Business Documentation, Operations and Safe Deposit)
- Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the account representative should seek guidance from their immediate supervisor.

**Teller Duties**:

- Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts.
- Cash checks for customers and non-customers according to bank policy.
- Process and properly record the sale of monetary instruments (i.e. official bank checks).
- Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments.
- Process foreign currency purchases and sales.
- Process various types of loan payments and credit card cash advances.
- Relative to all duties, must adhere to all bank policies and procedures.
- Individuals in this position will have a mixture of time spent between account representative duties and teller duties. On some occasions more time might be spent on one versus the other.

**Qualifications**:

- Spanish/Bilingual is required
- Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment.
- Individual should be an outgoing self-starter and be technically literate. Basic business acumen and professionalism is a must.
- The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- Ability to build relationships and strong alliances across the organization.
- Ability to quickly learn all details about the products and services offered by the bank.
- High School diploma or equivalent
- 2-4 years of sales experience in a retail, financial services or hospitality environment preferred

**Working Conditions**:

- Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact
- Incumbent must be able to transport items weighing 15 pounds or more.

**SCHEDULE: Rotating Saturdays**

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Every weekend
- Monday to Friday
- Rotating shift

**Experience**:

- Cash handling: 1 year (preferred)
- Customer service: 1 year (preferred)
- Banking: 1 year (required)

Ability to Commute:

- Salem, MA 01970 (required)

Work Location: In person

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