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Crisis Hotline and Intake Advocate Ft, 40 Hours Per

4 months ago

Reading, United States Safe Berks Full time

Position Title: Crisis Hotline & Intake Advocate

(On-Site)

Employment Type/Hours: Full-Time, 40 hours per week (Sun-Thurs, 4pm-12am)

Supervisor: Director of Crisis Services

Department: Crisis Services

FLSA Status: Non-exempt

FLSA Exemption Test: N/A

Starting Salary/Hourly Rate: $19.00/hour

Last Updated: 03/31/24

**Our Mission**

Safe Berks provides a safe haven and support for victims of domestic violence and sexual assault through education, advocacy and a relentless commitment to prevent abuse. We are dedicated to fostering an inclusive environment where individuals can be their true selves and feel empowered to stand up to all forms of oppression.

**Our Values**

SAFETY

We believe that freedom from physical, emotional, spiritual and psychological harm is a basic human right of all individuals. We know that domestic violence, sexual assault, oppression and privilege include power-based tactics that affect physical, emotional and psychological safety and we work to help survivors heal the wounds caused by power-based violence.

RESPECT

We value the dignity of all individuals while appreciating our differences and celebrating and honoring our diversity. Respect is reflected in the way we treat our clients, ourselves and members of the community. We believe our work requires us to reach out to marginalized individuals and communities and to create space to celebrate and nurture them.

EMPOWERMENT

We believe empowerment begins with recognizing and knowing that individually and collectively Safe Berks clients, staff and volunteers have the strength to make necessary change and to accomplish our goals. We recognize that success is defined by each individual given their experience, talents and culture and we celebrate this success.

EDUCATION

We will educate ourselves and our community to reject and prevent violence and oppression in our own lives and in the lives of the people around us. We recognize that our mission and values are transformational, and we must work with intention to break down social and cultural norms that continue to divide us.

HOPE

We believe that hope is key to our existence, to our ability to persevere and to achieve goals. We recognize that our work fosters hope and resilience and improves physical, emotional, spiritual, and psychological well-being.

**Equity and Inclusion**

Safe Berks is committed to fostering a diverse and inclusive environment where all staff, residents, clients, board members, and volunteers feel safe and empowered to stand up to oppression of all kinds. We believe that the collective sum of our individual differences, life experiences, knowledge, creative outlets, innovative approaches and solutions, unique capabilities, and talent that our employees exhibit in their work represents the quality of our life-saving services. Reflective of the community we serve and embrace, we celebrate differences in age, color, disability, ethnicity, family or marital status, gender identity, or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

**Position Standards**
- Direct Service Delivery Standard
- Employee demonstrates a commitment to exceptional service for all individuals seeking assistance from Safe Berks and does so in a manner that is trauma-informed and in line with agency values of **safety, respect, empowerment, education, and hope**. Employee always maintains confidentiality according to agency requirements, consistently follows agency policies and procedures, and makes good decisions within the boundaries of their position expectations.
- Conduct and Behavioral Standard
- Employee responds to changing circumstances by being innovative and adjusting behavior to fit different situations. Employee performs work with a calm demeanor in stressful situations. Even in situations that may cause employee personal discomfort, they are able to be flexible and understand and balance others diverse views and beliefs.
- Essential Skills Standard
- Employee has strong communication skills, which are essential to the work of an advocate. They express oneself clearly and effectively when speaking and writing. Employee practices active listening by facilitating two-way communication and ensures that information is understood by all parties. They share information in a timely manner using the most appropriate method and follows up with individuals requesting additional information, referrals, or assistance.

**Essential Duties & Responsibilities (includes but is not limited to the following)**:

- Answer phone calls and text messages on a 24/7 hotline/text line service for survivors of domestic and sexual violence.
- Conduct phone screens, intake interviews, and assessments to identify survivors’ immediate needs including seeking emergency shelter.
- Provide options counseling, information on p