Maintenance Coordinator

3 weeks ago

New York, United States Asian Americans for Equality Full time

**COMPENSATION**:$21.98/hour - $24.73/hour

**WHO WE ARE**:
Stanton Norfolk Inc. is a division of Asian Americans for Equality, Inc. (AAFE) that manages the day-to-day operations of over 800 units of affordable housing across nearly 50 multifamily properties serving over 1,100 individuals and families in Manhattan and Queens neighborhoods, including Chinatown/Lower East Side, Flushing, and the Far Rockaways. Currently, Stanton Norfolk’s portfolio is comprised of full tax credit / affordable properties, as well as commercial spaces as part of mixed-use buildings. We pride ourselves in providing a full breadth of management services to provide quality, safe, and affordable housing; maintenance; financial reporting; and resident relations.

Asian Americans for Equality (AAFE) is a 501 (c) (3) non-profit organization based in New York City. Founded in 1974 in Manhattan’s Chinatown to advocate for equal rights, AAFE has transformed in the past four decades to become one of the city’s leading housing, social service and community development organizations. AAFE advances racial, social and economic justice for Asian Americans and other systematically disadvantaged communities, guided by our experiences as Asian Americans and our commitment to civil rights. AAFE is nationally recognized as an innovative affordable housing developer and property manager; we have created and preserved more than 1,000 affordable rental units in Manhattan and Queens and provided over $400 million in mortgage financing for first-time homebuyers. Through our affiliate, Renaissance Economic Development Corporation, AAFE supports immigrant entrepreneurs, offering low-interest loans and training programs. From neighborhood offices in Chinatown and the Lower East Side (Manhattan) and Flushing and Jackson Heights (Queens) we provide an array of multilingual counseling and educational programs in support of low-income tenants, seniors and immigrant youth. AAFE strives for a more equitable city, through research, advocacy and grassroots community organizing.

The Maintenance Coordinator is the staff member support the Property Management team in coordination of repairs and maintenance. And ensuring maintaining good relations with tenants / residing in the buildings under the supervision of the Facility Manager to ensure quality service and stability of the properties managed by Stanton Norfolk Inc.

**Primary Responsibilities**:

- Maintain good relations with tenants by offering helpful and courteous phone and in-person reception
- Answer and direct all incoming calls accordingly
- Greet all visitors, answer and assist their inquiries to the best of your abilities
- Maintain office appearance as neat and organized
- Coordinate between professional contractor, tenants and maintenance colleague to ensure maintenance and repair are proper and completed in satisfaction
- Coordinate Porters and Handymen to respond to tenants’ maintenance requests
- Assist order maintenance supplies and keep track of inventory
- Properly document and submit all maintenance expenditure receipts / invoices for payments
- Generate weekly maintenance reports and monthly inventory reports
- Properly secure and store away all apartment and building keys.
- Assist and provide translation for Chinese speaking tenant
- Properly record and file away all corresponding documents
- Assist with general office administration and any other task assigned by Director of Property Management

**QUALIFICATIONS**:

- 1 yr experience working as an Office Clerk or Administrative Assistant is required
- Excellent organizational skills
- Ability to multitask, to work on several tasks at once while paying attention to details.
- Ability to interact and build meaningful relationships with suppliers, maintenance staff and managers.
- Proficient in MS Office, including PowerPoint, Word, Excel,
- Familiarity with YARDI preferred.
- _ Must be Bilingual in English/Chinese or English Spanish_

**EXPECTATIONS & HOW WE WORK**:
We believe that the people and the communities that we have the privilege to serve, deserve our very best every day. We are a results-driven organization that focuses on **inclusiveness**, **empowerment** and **impact**. AAFE employees are **accountable, collaborative and strong communicators **with a core strength of community service and development. We are **strategic thinkers** who are committed to **racial equality** and treating each other, and the communities we serve, with **respect** and **dignity**. We have an aptitude for **technology** and a strong desire to **continuously learn**. This philosophy expands to the way we manage our work and the way we put our best foot forward. All employees are expected to adhere to the following:

- Ensure compliance with all grant/contract requirements
- Work as part of a team in supporting other AAFE program contracts and projects
- Provide quality customer service to both internal and external partners and co-workers.
- Su

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