Faculty Group Practice Administrative Operations
3 weeks ago
**NYU Grossman School of Medicine** is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. _For more information, go to _med.nyu.edu_, and interact with us on _LinkedIn_, _Glassdoor_, _Indeed_,_ _Facebook_, _Twitter_ and _Instagram_._
**Position Summary**:
We have an exciting opportunity to join our team as a Faculty Group Practice Administrative Operations Lead (37.5).
**Responsibilities**:
- Practice Operations
- Functions as a liaison between management and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians.
- Manages all shared informational spreadsheets and folders such as Contact Grid, HR files, on-boarding checklists etc.
- Assists management with timekeeping and payroll for practice
- Ability to support management in ordering of clinical and clerical supplies via eProcurement
- Maintain cooperative and professional relationships with physicians, nurses, office and clinical staff. Acts as the “go-to” person for patient intake, pre-cert, referrals, prescription refill operations and staff, stepping in at times to assist.
- Troubleshoot routine problems, raises unresolvable issues to a higher level.
- Oversees any required training programs on policies and procedures to maintain standardization amongst the FGP. Works closely with Administration, on or off site Coordinators and Supervisors, Epic Operations, to identify opportunities to improve practice operations.
- Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance, Human Resources, etc.
- Assist with office and safety related projects, and ensure they are progressing efficiently and will be completed by the deadline.
- Places MCIT ticket in the event hardware is non-functional such as desktop phones, desktop computers, and issues with incoming and outgoing calls and/or telephone outages.
- Works with Practice Leadership to develop staffing standards, ongoing trainings and performance and productivity metrics.
- Monitors and oversees registration quality, completeness and collection of personal payment responsibilities, identifying issues and suggests improvement initiatives as needed
- Assists in implementation and oversight of key FGP operational initiatives such as MIPS, CheckMate, Patient Secure and digital scheduling.
- Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed. This includes oversight and management of key indicators related to MIPS, Epic front-end work-queues, waitlists, in-baskets, open encounters, and patient experience, etc.
- Monitors front-end analytics including co pay collection, insurance verification, authorization and referral and front-end denials.
- Places MCIT ticket in the event hardware at front-desk areas become non-functional such as desktop phones, desktop computers, patient secure palm readers, desktop scanners, Welcome Kiosk, copier and fax machines
- Serves as liaison with other NYULH Department Representatives.
- May contribute to employee performance reviews
- Other projects as necessary.
Patient Experience & Access
- Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.
- Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
- Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
- Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
- Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
- Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
- Takes a proactive approach
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