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Tool Repair Technician

4 months ago

Mesa, United States SouthernCarlson, Inc. Full time

WHO WE ARE

We are SouthernCarlson, and our foundation of service and commitment began in 1947. We have the broadest selection of high-quality products from leading suppliers in the industry along with tool repair services to keep businesses running. We provide expertise in both the products we offer and the solutions we propose. SouthernCarlson is The Contractors Choice for professional-grade tools, fasteners, jobsite supplies and expert service.

OUR PROMISE MEANS MORE
- Respect - We build relationships on trust, collaboration and kindness while taking the time to learn, grow and celebrate wins together.
- Integrity - We go above and beyond to help customers and employees and do what we can to help resolve issues.
- Teamwork - We support and encourage each other while working together to ensure each customer has a top-notch experience
- Family Environment - We are a nationwide company with small business locations that provides a family-like environment.

Full-time, Day time hours, Monday-Friday

No weekends

Do you have experience with the repair and maintenance of construction tools and machines? Are you mechanically inclined and enjoy fixing equipment? Are you looking for an opportunity that opens doors to learning new areas and growth within a Company?

If so, we are looking for you to join our exceptional team as a Service Technician in Mesa, AZ

WHAT YOU’LL BE DOING
- Repair and provide maintenance on nail guns and staple guns.
- Reach out to our customers and give status updates, arrange for item pickups, and address any issues promptly and efficiently to ensure a great customer experience.
- Look at our processes with an eye to recommend ways to streamline and create efficiency.

Demonstrate and provide effective equipment operation and daily maintenance training to customers
Regularly complete customer orders
Complete and submit appropriate documentation (work orders, parts orders, time sheets, etc.)
Communicate with sales team to ensure customer satisfaction
Problem-solve with sales team to determine best resolution to customer issues
Interact with customers providing the highest levels of service and productivity.

YOU MAY BE A GOOD FIT IF YOU
- Experience in construction, small engine repairs, pneumatic or electric power tool repair experience is preferred
- Experience in the construction or industrial supply industry is helpful
- Strong mechanical skills/abilities required
- Customer service oriented
- Strong organizational skills and attention to detail
- Quick learner and able to retain knowledge
- Basic computer skills
- Ability to lift 50 pounds of customer product on a regular basis and up to 100 pounds on an occasional basis
- High school diploma or equivalent
- Bilingual - English/Spanish preferred, but not required

WHY YOU’LL LOVE IT HERE
- Daytime shift with great hours
- Our collaborative family culture
- Opportunities for career growth
- Competitive benefits package, including: Health, Dental and Vision
- Opportunity to enroll in our 401k program with Company Match
- Paid time off

**Notice**: Offer for this position is contingent upon the completion of a satisfactory background check and drug screen

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.