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T-mobile Retail Store Manager

3 months ago

Pasadena, United States Verge Mobile – a T-Mobile Premium Partner Full time

Overview:
If you are interested in the hottest new trends in technology, value rewarding connections with people, and can deliver exception customer service, join Verge Mobile as a Retail Store Manager. As a Retail Store Manager that can deliver metric results, follow operational standards by managing, leading, coaching, and developing your team of sales associates, you'll be financially and professionally rewarded

If you are an enthusiastic person capable of staying focused, demonstrating a great eye with an attention to detail, have a passionate focus on helping any customer, and being an outstanding team player, Verge Mobile has a place for you on our management team

We believe in: #Integrity #Acheivers #OwnIt #Connection #LimitlessGrowth #SeriousFun

**#WeAreVerge**

Verge Mobile is a T-Mobile Authorized Retailer with locations in multiple states throughout the United States. Through T-Mobile’s products and services, Verge Mobile’s retail stores have the advantage of being one of the few places that truly help consumers stay connected with those that matter most to them. We provide a fun, educational environment along with unlimited financial earnings and professional growth opportunities.

**Benefits**
- Competitive Base Pay, plus monthly commissions based upon performance
- Early access to your pay and commissions based on your work hours.
- Paid Training
- Career development and growth opportunities
- Personal Time Off.
- Medical, Dental, Vision and other Insurance options.
- 401k with a company match.
- Monthly and annual recognition contests and trips.
- Discounts on T-Mobile products and wireless phone service

**Responsibilities**:

- Drive to lead by example, passionate about positively navigating customer interactions while elevating their experience.
- Able to analyze business results and strategize how to drive improvements while maintaining current successes.
- Recruit, train, mentor, and motivate your talent to excel in all aspects of the business including customer experience, consistent sales success, visual merchandising, and operational excellence.
- Engage with team to uncover any blockages to their success and identify how to support and develop passionate sales performance.
- Manage daily store opening, closing, and operating duties.
- Creatively drive store exposure through community engagement, marketing endeavors, and networking efforts.
- Be a leader by developing and motivating the location's sales team through a consultative sales and service approach.
- Manage store operations while being accountable for personal/store sales as well as the development of a high performing, motivated team.
- Effectively managing customer traffic visiting the store and balancing wait times.
- Stay current on all products, services, and promotions, and ensure constant communication occurs in educating others of all relevant information.
- Ensure the location is fully staffed at all times.
- Ensure store always looks its best and is compliant with the T-Mobile merchandising requirements.
- Ensure compliance with the guidelines set by T-Mobile and Verge Mobile, which includes merchandising, inventory/shrinkage and customer service.
- Perform other related duties as assigned.

Qualifications:

- Passionate about leading a team and ready to drive a culture of supreme customer service.
- Competitive, spirited attitude, driven to surpass sales goals.
- High school diploma or GED and 4 years of retail sales or customer service (Wireless retail management experience, preferred).
- Experience in supervising, managing, and training employees in a retail sales environment.
- Knowledge of the wireless industry standards and technology is preferred.
- Basic knowledge of operational and financial management (P&L) standards.
- Intermediate proficiency in Microsoft Office.
- Excellent communication skills (verbal and written)
- Capable of building trusting relationships.
- Exhibits a can-do attitude that is positive, supportive, and cooperative.
- Can effectively balance customer needs and performance goals.
- Must be flexible to work various shifts throughout the week which will include evenings, weekends, and holidays.
- Ability to stand long periods of time.
- At least 18 years of age.
- Pass a pre-employment background check (will consider qualified applicants with criminal histories in a manner consistent with all laws).
- Legally authorized to work in the United States.
- Bilingual (Spanish) Preferred.

Verge Mobile is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment