Practice Assistant Ii

2 months ago

Boston, United States Brigham & Women's Hospital(BWH) Full time

**Practice Assistant II**
- (3286480)

**_GENERAL SUMMARY/ OVERVIEW STATEMENT: Brigham_** and Women’s Hospital is committed to putting every patient first. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham Health. Our service will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence. **Brigham Health Primary Care is committed to racial justice by building and active enforcement of policies, practices, attitudes, and actions that produce equitable access, treatment, and outcomes for all people. Our clinics are grounded in team-based, patient and family-centered care. We partner with communities to seek health and wellness, working to eliminate health care inequities with an expanded care team that includes behavioral health, social workers, nurses, population health coordinators, patient navigators, community health workers, community resource specialists, high-risk RN case management, and support for virtual visits. All** employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas: People**:Focus on serving the community through collaboration and respect Self**-Management**: Accountability, professionalism and commitment to growth and development Organization**:A commitment to quality, service and exceptional performance Meeting these expectations is key to the success of the department and the organization. This job description includes: General expectations for the position Addendum A - BWH Behavioral Competencies Addendum B - Job Specific Tasks and Responsibilities Addendum C - Physical/Working Conditions

**QUALIFICATIONS**:

- High school diploma or GED required; post-high school education preferred.
- Minimum one year of applicable work experience required.
- Additional training in office systems preferred.

**SKILLS/ ABILITIES/ COMPETENCIES REQUIRED**:

- Knowledge of practice operations and standards.
- Understanding of procedures including filing, copying, scanning, printing, and faxing.
- Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
- Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
- Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
- Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to type and enter data at an entry level. Entry level understanding of applicable systems.
- Understanding of the appropriate use and importance of related forms.
- Basic understanding and use of medical terminology.
- Basic comprehension of insurance types and referral process.
- Basic comprehension of registration and fiscal information.
- Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

**WORKING CONDITIONS**:
Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.

**HOSPITAL WIDE RESPONSIBILITIES**:
Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

**EEO Statement**

**Primary Location** MA-Boston-MGB 800 Huntington

**Work Locations** MGB 800 Huntington 800 Huntington Ave. Boston 02116

**Job** Practice Assistant/Patient Services Coord

**Organization** Brigham & Women's Hospital(BWH)

**Schedule** Full-time

**Standard Hours** 40

**Shift** Day Job

**Employee Status** Regular

**Recruiting Department** BWH Primary Care

**Job Posting** Apr 24, 2024

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