Financial Aid Processing Tech

3 weeks ago

Norfolk, United States Old Dominion University Full time

**Posting Details**:

- Posting Details**Working Title**
- Financial Aid Processing Tech**Position Number**
- 00826A**Department**
- FINANCIAL AID OFFICE**Location**
- Norfolk, VA**Type of Position**
- Classified**Type of Job**
- Full Time**EEO Category**
- C Technicians- As the Financial Aid Processing Tech, this position will be responsible for performing the
daily operations for processing financial assistance as assigned by supervisor, making
financial assistance awards decisions concerning student eligibility for assistance and
other administrative service issues, providing high quality administrative service
functions and duties including supporting the Counselors with clients and their inquiries
and/or requests in regards to student account matters, researching and resolving
inquiries by telephone and/or correspondence, and by fax and electronic mail, and will
be responsible for the initial administrative processing using the electronic database

Student Loan service functions.**Type of Recruitment**

**Knowledge, skills and abilities**
- Demonstrated knowledge of financial aid and administrative service programs. Demonstrated knowledge of effective customer service and problem resolution techniques when serving diverse customers. Demonstrated knowledge of effective analytical research techniques. Demonstrated working knowledge information systems (e.g. Banner, PeopleSoft or a similar program). Demonstrated effective oral and written communication skills. Demonstrated public speaking skills. Demonstrated organizational and time management skills. Demonstrated ability to prioritize work, make workflow decisions and manage a large volume of work independently. Demonstrated ability to interpret and explain complex regulations orally and in writing. Demonstrated ability to enter and manipulate data in database and PC software such as Microsoft Office Suite. Demonstrated ability to work as a team member in a complex processing and intensive public contact environment.**Special licenses, registration or certification**
- None**Education or training**
- None**Level and type of experience**
- Some experience providing administrative support in a student-focused environment.**Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)**
- Demonstrated ability to coordinate multiple projects. Bachelor’s Degree. Some
experience in Financial Aid profession or Customer Service environment. Public
speaking experience. Banner or compatible system experience. Some experience
working in a college or university setting.**Conditions of Employment**

**This is not a remote position.**

Given the nature of the positions in the division of Student Enrollment, Engagement & Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).**Annual Salary/Hourly Rate**
- Salary is commensurate with education and experience and begins at $ - 35,000.00- Posting Detail Information**Job Requisition Number**
- S02662**Job Open To**
- General Public**Open Date**
- 06/10/2024**Close Date**
- 06/28/2024**Open Until Filled**
- No**Special Instructions Summary**
- n/a**Criminal Background Check**-
**College Home Page**-
**Department Home Page**-
**Equity Statement**-
**Reasonable Accommodation Request**
- If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.**Alternative Hiring Process****Pay Transparency Nondiscrimination Provision**
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.**Supplemental Questions**:
Required fields are indicated with an asterisk (*).

**Applicant Documents**:
**Required Documents**
- Resume
- Contact Information for Professional References

**Optional Documents**
- Yellow Layoff Form
- Blue Layoff Card
- AHP Letter

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