Process Improvement Consultant Iv Strategic

1 month ago

San Diego, United States Kaiser Permanente Full time

**Job Summary**:
This is an exciting opportunity to become part of Kaiser’s Strategic Partnerships and Service Integration Team (SPSI). This role plays an important role in our health benefit exchange account management and vendor-based support operations. In this role, you will establish strong relationships with internal stakeholders, health benefit exchange partners, and drive operational performance by managing functional areas, specifically financially impacting business initiatives, supported by our vendors to ensure that Kaiser can deliver the best possible service to our members. You will use your account/vendor management skills, financial background and innovative thought processes to recommend solutions that will help improve evolving workflows and report status and progress to senior management.

**Essential Responsibilities**:

- Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
- Serves as a consultant to stakeholders and process owners by providing consultation and trusted partnership to stakeholders and teams to drive process improvements; developing management systems to sustain process changes; developing stakeholder process improvement leadership competencies; providing training and guidance to stakeholders; and providing ongoing coaching to build a continuous improvement mindset, and build capabilities that drive results.
- Contributes to strategic planning and supports organizational alignment and prioritization of process improvement initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish process success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
- Serves as an advocate for continuous improvement by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement of process improvement practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy.
- Participates in and may lead change management activities associated with process improvement by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and process owners to align process improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
- Performs data analyses to support process improvement initiatives by identifying appropriate data analysis tools and approach to assess system or process performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests; and identifying and alleviating risks through data-driven analysis.

**Minimum Qualifications**:

- Minimum one (1) years experience in a leadership role with or without direct reports.
- Bachelors degree in Business Administration, Finance, Engineering, Health Care/Public Health Administration, Behavioral/Social/Computer Science, Liberal Arts, Mathematics, or related field and Minimum five (5) years experience in process improvement or a directly related field OR Minimum eight (8) years experience in process improvement or a directly related field.

**Additional Requirements**:

- Knowledge, Skills, and Abilities (KSAs): Business Acumen; Business Process Improvement; Written Communication; Applied Data Analysis; Managing Diverse Relationships; Service Focus; Negotiation; Project Management

PrimaryLocation : California,San Diego,California Service Center - Rio S.D.

HoursPerWeek : 40

Shift : Day

Workdays : Mon, Tue, Wed, Thu, Fri

Wor

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