Patient Access Specialist- Call Center

4 weeks ago

Grand Rapids, United States Infusion Associates Full time

**Job Title**: Patient Access Specialist

**Department**: Patient Access

**Location**: Grand Rapids, MI

**FLSA Status**: Non-Exempt (Hourly)

**Manager Title**: Patient Access Team Lead

**About Us**:
Infusion Associates is private equity backed multi-specialty infusion provider group with multiple sites across the Midwestern United States poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction.

**Position Summary**:
We are seeking an experienced administrative professional with an interest in joining a family-oriented team poised for organization and professional growth. Responsible for many functions in regard to patient access including, but not limited to, triage phone calls, patient scheduling, as well as knowledge of order and insurance requirements.

**Essential Functions & Responsibilities**:

- Address and resolve a high volume of incoming calls daily
- Actively listening to each caller, ensuring each caller feels supported and valued
- Coordinating patient schedules with accuracy to the current therapy and location
- Accurately entering patient information
- Work to find resolution when needed
- Maintain quality metric goals while providing best in class customer service
- Ability to accurately multitask between systems, departments, and locations
- Keep thorough documentation in patient charts
- Remain HIPAA compliant, always ensuring the patient’s right to privacy, safety, and confidentiality are maintained
- Other duties as assigned.

**Knowledge, Skills & Abilities**:

- Professionally answer high volume of incoming calls
- Active listening skills
- Strong decision-making skills
- Proficiency with computers
- Adaptability and accountability
- Professional phone voice and demeanor
- Excellent typing skills, 65 wpm +

**Experience**:

- High School Diploma
- 1-year experience in the healthcare intake department preferred

**Physical Requirements/Working Conditions**:

- Mental Requirement - Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.
- Mental Requirement
- Ability to work and sustain attention with distraction and/or interruptions
- Mental Requirement - Ability to interact appropriately with a variety of individuals including customers/clients
- Mental Requirement
- Ability to understand, remember and follow verbal and written instruction
- Mental Requirement - Ability to work effectively and efficiently in high stress and conflict situations
- Mental Requirement - Ability to perform under stress and/or in emergencies
- Physical Requirement
- Feeling (sensing textures and temperatures) (Frequently)
- Physical Requirement - Fine Motor Skill (pinching, gripping, etc.) (Frequently)
- Physical Requirement - Hearing (Frequently)
- Physical Requirement - Pushing/pulling (Occasionally)
- Physical Requirement - Reaching (Occasionally)
- Physical Requirement - Sitting (Frequently)
- Physical Requirement - Standing (Occasionally)
- Physical Requirement - Talking (Frequently)
- Physical Requirement - Near vision (Constantly)
- Physical Requirement - Color Discrimination (Occasionally)
- Physical Requirement - Use of keyboard, mouse, and/or computer equipment (Constantly)
- Occupational Exposure/Risk Potential
- inside office environment (Applicable)

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Medical customer service: 1 year (required)

Work Location: In person

  • Patient Access Specialist

    4 weeks ago

    Grand Rapids, United States OneOncology Full time

    OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision. Why join us? This is an exciting...

  • Patient Access Specialist

    3 weeks ago

    Grand Rapids, United States OneOncology Full time

    OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology's mission and vision. Why join us? This is an exciting time...

  • Patient Access Specialist

    6 days ago

    Grand Rapids, United States OneOncology Full time

    OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology's mission and vision. Why join us? This is an exciting time...

  • Call Center Specialist

    2 weeks ago

    Grand Rapids, United States Lake Michigan Credit Union Full time

    Primary Location: Grand Rapids. Employee Status: full-time hourly. Estimated Hours/ Week: 38 Remote: No% of Travel for the Position: 0% What Youll Get: (note varied offerings based on role and hours) Weekly Pay Comprehensive Health & Wellness packag Specialist, Call Center Specialist, Call Center, Technology, Banking

  • Call Center Queue Specialist

    6 days ago

    Grand Rapids, United States Chervon North America Full time

    Chervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser...

  • Call Center Queue Specialist

    1 month ago

    Grand Rapids, United States Chervon North America Full time

    Job DescriptionJob DescriptionChervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools,...

  • Call Center Queue Specialist

    2 weeks ago

    Grand Rapids, United States Chervon North America Full time

    Chervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser...

  • Field Access Specialist

    1 month ago

    Grand Rapids, United States Syneos Health Commercial Solutions Full time

    **Description** **You are an expert facilitator: you open doors, foster communication, and bridge the gap.** In this role, you will be responsible for the management of defined accounts in a specified geographic region in the dermatology therapeutic area, specifically supporting our customers products. The FAS will execute the collaborative territory...

  • Call Center Agent

    4 weeks ago

    Grand Rapids, United States Xtend Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Member Services Representative Level 1 is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be...

  • Call Center Agent

    4 weeks ago

    Grand Rapids, United States Xtend Inc Full time

    POSITION SUMMARY The Member Services Representative Level 1 is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled by a Level 1...

  • Call Center Queue Specialist

    4 weeks ago

    Grand Rapids, United States Chervon North America Full time

    Chervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser...

  • Field Access Specialist, Migraine

    4 weeks ago

    Grand Rapids, Michigan, United States AbbVie Full time

    Job Description Field Access Specialist, Migraine. Grand Rapids, MI The Migraine Field Access Specialist (FAS) acts as a non-clinical in-office resource that is available to educate and address HCP questions about patient access. The FAS is a field-based role that calls directly on HCP offices in the assigned, specific geography to address questions about...

  • Vascular Access Specialist

    3 days ago

    Grand Rapids, United States Dynamic Access LLC Full time

    Dynamic Access is excited to announce we are currently hiring for a dynamic Vascular Access Nurse (PICC RN)!LOCATION: Grand Rapids, Michigan areaSHIFT: 9am to 9pmDynamic Access provides a complete 24/7 vascular access service to all types of healthcare facilities at a lower cost per procedure. What’s more, we provide education, data compilation, and...

  • Vascular Access Specialist

    1 month ago

    Grand Rapids, United States Dynamic Access LLC Full time

    Job DescriptionJob DescriptionDynamic Access is excited to announce we are currently hiring for a dynamic Vascular Access Nurse (PICC RN)!LOCATION: Grand Rapids, Michigan areaSHIFT: 9am to 9pm Dynamic Access provides a complete 24/7 vascular access service to all types of healthcare facilities at a lower cost per procedure. What’s more, we provide...

  • Family Support Specialist

    3 weeks ago

    Rock Rapids, United States Family Access Center Full time

    Job DescriptionJob DescriptionSalary: $17-$19 per hourFamily Centered Services (FCS) Family Support Specialist (Full-Time)Job Description:Family Access Center is seeking a Family Centered Services (FCS) Family Support Specialist (FSS) to join our team in supporting and empowering individuals to overcome life’s challenges by providing quality services in...

  • Call Center Agent

    2 weeks ago

    Grand Rapids, United States Xtend Full time

    POSITION SUMMARYThe Member Services Representative Level 1 is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled by a Level 1...

  • Bilingual Call Center Representative

    4 weeks ago

    Grand Rapids, United States Xtend Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Member Services Representative is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled by...

  • Call Center Agent

    4 weeks ago

    Grand Rapids, United States CU* Answers Full time $14 - $15

    Call Center Agent - Second ShiftPOSITION SUMMARY:The Member Services Representative is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled...

  • Security Call Center Operator

    1 week ago

    Grand Rapids, United States DK Security Full time

    Overview DK Security is Michigan's fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients. DK Security can provide you an opportunity to grow, develop and meet new people in a...

  • Corporate Call Center Operator

    2 weeks ago

    Grand Rapids, United States DK Security Full time

    Overview DK Security is Michigan's fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients. DK Security can provide you an opportunity to grow, develop and meet new people in a...