Customer Relations Representative

1 month ago


Ormond Beach, United States Alison Boscovich - State Farm Agent Full time

**ROLE DESCRIPTION**:
As a Customer Relations Representative with Alison Boscovich - State Farm Insurance Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

**RESPONSIBILITIES**:

- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

**QUALIFICATIONS**:

- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
- Ability to effectively relate to a customer
- Associate's degree or higher preferred
- Property and Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)

**BENEFITS**:

- Salary pay plus commission/bonus
- Growth potential/Opportunity for advancement within the agency
- Valuable career-building experience

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Ormond Beach, FL and help customers with their insurance and financial services needs, including:

- Auto insurance
- Home insurance
- Life insurance
- Retirement planning

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.



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