QA / Change Management Consultant

4 weeks ago

Ashburn, United States ABBTECH Professional Resources Full time

This program requires US Citizenship
Clearance Preference: 1. CBP Full BI - 1st priority 2. Any DHS badge + DoD Top Secret - 2nd choice 3. DoD Top Secret + willingness to get CBP clearance - 3rd choice (it can take 45 days to 6 months to obtain a CBP clearance – work can only begin once the clearance is fully adjudicated)

Position Responsibilities:

  • Collaborate with stakeholders to understand and document change requirements, including impact analysis, risk assessment, and change scheduling.
  • Develop and maintain change management artifacts such as change records, change plans, and change implementation schedules.
  • Coordinate change approval meetings with the Technical Review Board (TRB) and Change Control Board (CCB), ensuring all necessary documentation is available for review.
  • Facilitate discussions and provide guidance during change approval meetings to ensure a thorough review of change requests, including consideration of potential impacts and risks.
  • Assist in the identification and mitigation of potential risks and issues associated with changes.
  • Work closely with cross-functional teams to ensure the timely and successful implementation of approved changes.
  • Act as a stakeholder for the configuration and maintenance of change request management within ServiceNow, ensuring that the system supports efficient and effective change management processes.
  • Monitor and report on the status of change requests, providing regular updates to stakeholders and leadership.
  • Continuously improve change management processes and tools by identifying areas for enhancement and implementing best practices.

Position Requirements:

  • Bachelor's degree in computer science, information systems, or a related field.
  • 4 years of experience in change management coordination or a related role.
  • Strong understanding of change management principles, methodologies, and best practices.
  • Familiarity with ServiceNow or other change management tools.
  • Excellent organizational skills with great attention to detail.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Ability to prioritize and manage multiple change requests simultaneously.
  • Knowledge of ITIL principles and certification (e.g., ITIL Foundation) is a plus.
  • Benefits (Regular, Full Time Employees):
    1. Medical, Dental, and Vision offerings
    2. Weekly Direct Deposit
    3. Paid Holidays and Personal Time Off
    4. 401(k) with match
    5. Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
    6. Pre-Paid Legal and Employee Assistance Programs
    7. Northwest Federal Credit Union Membership
    8. BB&T @ Work Program

ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans

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