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Community Technology Support Coordinator

4 months ago

Aventura, United States Vi Living Full time

Overview:
Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi.

**What We Offer**:

- Competitive pay
- Exceptional benefits
- Generous Paid Time Off - start accruing on day one
- 401k with company match
- Paid maternity and paternity benefits
- Award-winning training and development
- Tuition Reimbursement
- Luxury work environment
- Meaningful and rewarding work
- The Community Technology Support Coordinator provides technical support for residents and staff in using computer hardware and software based on self-direction and prioritization of various community needs. This role also supports community-based technologies such as A/V in the building. Provides break-fix support, answers tech support questions, and develops and conducts training and education in various formats. Performs other duties as assigned.

**Responsibilities**:
**Resident Technology Support**
- Serves as the first point of contact for residents seeking technical assistance on a scheduled basis. Maintains hours of operations and schedule.
- Assists residents with set up, training and troubleshooting on personal devices including, but not limited to smart phones, tablets/iPads, computer, home Wi-Fi, and voice assistant devices.

**Staff Technology Support**
- Serves as the onsite point of escalation for staff technology support tickets coming from the IT helpdesk or corporate IT support staff.
- Addresses support requests/tickets in a timely and customer-friendly manner.

**Community Technology Support**
- Supports various technologies in community spaces such as the Theatre, Multi-purpose room, Computer Center. Technology examples include A/V, In-house channel, Digital Signage.
- Serves as point of contact for various corporate technology projects and initiatives.

Qualifications:

- **Education**:Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related technology field is preferred.
- ** Work Experience**:Minimum 1 year of user support and training experience is required. A solid working knowledge of computer hardware, software, and peripherals including installation, configuration, maintenance and support is required.
- ** Licensure / Certification**:Microsoft, A+ or other technology certifications preferred.

Pay Range: USD $23.86 - USD $29.83 /Hr.