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Manager-compliance
4 months ago
**You Lead the Way. We’ve Got Your Back.**
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
The American Express Global Records Management Team are trusted advisors on American Express recordkeeping principles. We work to raise awareness and drive compliance with both internal policies and regulatory expectations across the organization. As a second line of defense function, Global Records Management oversee, provide expertise in, and challenge the identification, management, and mitigation of records management risks across the company in line with the records management framework and the company’s vision to provide the world’s best customer experience every day.
This position is based in Phoenix, and reports to the Director, Global Records Management.
This position is responsible for planning, directing, and coordinating Global Records Management projects from initiation through implementation. Project management responsibilities include the coordination and completion of projects on time and within budget and scope. Oversee all aspects of projects. Develop project plans, set deadlines, assign responsibilities, and monitor and summarize progress of projects.
This position communicates Global Records Management policy and program requirements to the business. Works across American Express to ensure the identification, retention, and destruction of Official Records in accordance with legal, regulatory, audit, and other applicable requirements. Manages relationships with key business stakeholders to drive appropriate risk management behaviors. Responsible for credibly challenging the business on effective records management controls.
**Key Responsibilities**
- Partner cross-functionally to evaluate records management considerations within existing processes and new digital platforms and capabilities.
- Support and guide the business in accomplishing records management risk management goals, advising on standard process controls and risk mitigation strategies.
- Support the development, coordination and implementation of the global records management program and drive privacy awareness and education across the enterprise.
- Build strong, collaborative relationships with risk oversight functions, GCO, Compliance, International Compliance Testing, Operational Excellence, Information Security, Public Affairs, and many others to drive privacy standard processes throughout the enterprise.
- Providing effective guidance to business units on records management regulatory matters
- Developing, executing, and maintaining effective records management training program to promote awareness of records management requirements, in partnership with designated partners from first and second line
- Developing and generating internal reporting related to monitoring and oversight activities
- PRSA control testing
**Minimum Qualifications**
- Experience working in areas of legal or regulatory focus
- Working knowledge of records management
- Experience developing and generating internal management information reporting
- Knowledge of the PRSA process, including Controls and Testing
- Ability to conceptualize and break down complex issues into actionable tasks
- Ability to address large groups and conduct training.
- High standard of integrity
- Strong computer knowledge; excellent MS Word, Excel, PowerPoint skills.
- Ability to multitask effortlessly and manage competing priorities under demanding deadlines.
- Must be self-motivated, dependable, adaptable and detail oriented
