Dental Office Manager

3 weeks ago

Glendale, United States Paul M Sandvick and Associates Full time

**Job Summary**:
Organizes and maintains the functions associated with the daily business operations of the office and front desk. This includes all essential function listed below and as assigned in the future.

**Reports to**:Dentist, Director of Operations

**Essential Functions**

**Leadership Tasks**:

- Supervise all team members.
- Oversee team member adherence to practice policies, systems, and protocol.
- Communicate passionately to the team the vision and values of the practice daily.
- Coach, support, and inspire team members to achieve peak performance daily.
- Communicate clear performance expectations to the team members each day.
- Prepare monitors of practice statistics (reports) and provide to doctor and team members for daily and weekly team meetings.
- Oversee attainment of practice goals within a timeline.
- Provide continual communication with Dentist and Regional Director of Operations (RDO).
- Assist business team members with daily Essential tasks as needed.
- Provide support for other team members during periods of high activity.
- Perform essential tasks for other team members in their absence.
- Respond quickly, fairly, and professionally to team member questions, concerns, and problems.
- Prepare and distribute daily log summary reports
- Prepare monitors of practice statistics and provide to doctor and team members for Morning Huddle and weekly team meetings.
- Organize and lead daily Morning Huddle and weekly team meetings.
- Prepare team member work schedules.
- Organize and review team member time sheets.
- Coordinate all vacation schedules and request for time off.
- Coordinate coverage for absent team members.
- Provide documentation on behavioral concerns and performance issues of each team member.
- Coordinate with doctor and RDO in handling of personnel issues.
- Provide input for evaluations and reviews.
- Assess staffing needs and coordinate interviewing and hiring of new team members.
- Coordinate hiring of all team members.
- Coordinate training for newly hired team members.
- Review with new team members practice policies, systems and protocol
- Supervise and train new team members on the practice business systems and patient protocol implementation
- Coordinate training of new team members on Practice Management software.
- Train Business Assistants to duplicate Office Manager tasks.
- Provide recurrent team training and development.

**Patient Tasks**:

- Review proposed treatment plans with patients
- Present treatment plan fees and discuss financial arrangements with patients.
- Follow-up with new patients with unscheduled treatment plans.

**Marketing Tasks**:

- Represent the practice in a professional way.
- Coordinate and oversee internal and external marketing projects as they are assigned.
- Coordinate public relations activity.
- Contact office representatives from specific local businesses; drop off office materials (brochure/video/business cards).
- Be proficient in public speaking.

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- Microsoft Office: 1 year (preferred)
- Dental clinic: 1 year (required)

Ability to Relocate:

- Glendale, WI: Relocate before starting work (required)

Work Location: In person

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