Patient Ambassador

2 weeks ago

Orlando, United States Orlando Health Full time

Position Summary:
Orlando Health Jewett Orthopedic Institute is one of the region’s largest orthopedic and sports medicine practices, providing comprehensive care for more than 250,000 patients each year. This August, the institute will open Florida’s first dedicated orthopedic hospital, featuring 75 private inpatient rooms, 10 operating suites with four virtually connected suites that can be used to train surgeons around the world, and a state-of-the-art research and innovation center with a 10-station bio skills lab and 3D printer.

In March, a new medical pavilion opened adjacent to the hospital and houses outpatient clinics, an imaging suite, physical therapy spaces and the largest orthopedic ambulatory surgery center in Florida. Expertise, technology and services come together under one roof and cover the whole spectrum of care — from prevention and diagnostics to therapeutic and surgical treatment options to physical therapy, rehabilitation and performance health. The institute also holds official medical roles with multiple professional, college and high school athletic teams as well as well-known sporting events and venues.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE

education programs and well-being services to support you and your family through every stage of life. We begin

your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. **“Orlando**
**Health Is Your Best Place to Work**” is not just something we say, it’s our promise to you

Click here to learn more about Orlando Health Jewett Orthopedic Institute

Jewett Orthopedic Institute is hiring for a **Patient Ambassador**

**Position Summary**:
This position is responsible for promoting an unparalleled customer service experience for patients, families, and guests receiving high quality care and services within Orlando Health Jewett Orthopedic Institute. This position champions the continuum of care through collaboration and interdepartmental communication at the pre-admission, admission, and discharge level, by serving as the dedicated liaison between patients, families, and guests, and the Institute’s departments, service personnel, and contracted services.

**Status**: Full-time

**Schedule**: Varies

**Title**: Patient Ambassador

**Location**:
Jewett Orthopedic Institute - Hospital
62 Columbia Street
Orlando, Florida 32806
United States

**Responsibilities**:

- Provides directions and information regarding the Institute’s services, amenities, and hours of operation to all patients, guests, and

team members.
- Delivers timely and knowledgeable responses to inquiring patients, guests, and team members.
- Responds and resolves customer service concerns and initiates necessary follow-up with appropriate individuals.
- Implements service recovery efforts as appropriate.
- Coordinates non-clinical services and amenities for patients and families upon request.
- Hosts welcome sessions for future patients and families.
- Understands the nature of the services provided by the hospital departments to support patients, operations, and goals.
- Reviews pre-hospital checklist for completion and follows up with department leaders to resolve outstanding items.
- Leads hospitality services operations by maintaining open communication with department leaders, anticipating changes, and

disseminating relevant information to the appropriate areas to support patient flow.
- Promotes personalized patient comfort and support for all admitted patients throughout their stay.
- Assists patients with access and navigation of patient online services.
- Conducts routine department daily rounding to promote outstanding customer service.
- Facilitates resolution and closure in quality of care and service issues.
- In alignment with the multidisciplinary team, serves as the discharge coordinator for the hospitality service departments and vendors.
- Remains current with hospitality trends within the healthcare setting and makes recommendations for program improvements.
- Partners with the interdisciplinary team and contracted services to develop resource information and education materials for

patients and families.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state,

and local standards.
- Maintains compliance with all Orlando Health policies and procedures

Qualifications:
**Education/Training**
High School diploma or equivalent.

**Licensure/Certification**
None

**Experience**
Two (2) years of experience in the customer service or hospitality industry setting

  • Patient Ambassador

    3 weeks ago

    Orlando, United States Orlando Health Full time

    Position Summary: Orlando Health Jewett Orthopedic Institute is one of the region’s largest orthopedic and sports medicine practices, providing comprehensive care for more than 250,000 patients each year. This August, the institute will open Florida’s first dedicated orthopedic hospital, featuring 75 private inpatient rooms, 10 operating suites with four...

  • Medical Assistant

    4 weeks ago

    Orlando, United States Marathon Health Full time

    Job Locations US-FL-Orlando Type Full-Time Overview Medical Assistant Marathon Health is seeking a full-time Medical Assistant (MA) to support  from its near-site employer-sponsored health and wellness center in Orlando, Fl. You’ll treat individuals and families (ages 12+) in a healthcare setting that values quality of care, longer appointment times, and...

  • Health Coach

    4 weeks ago

    Orlando, United States Marathon Health Full time

    Job Locations US-FL-Orlando Type Full-Time Overview Health Coach It's time to practice healthcare the way you always wanted to! Marathon Health is seeking a full-time Health Coach to supportrom its near-site employer-sponsored health and wellness centers in Orlando, Fl. You'll treat individuals and families (ages 12+) in a healthcare setting that...

  • Health Coach

    3 weeks ago

    Orlando, United States Marathon Health Full time

    Job Locations US-FL-Orlando Type Full-Time Overview Health Coach It's time to practice healthcare the way you always wanted to! Marathon Health is seeking a full-time Health Coach to supportrom its near-site employer-sponsored health and wellness centers in Orlando, Fl. You'll treat individuals and families (ages 12+) in a healthcare setting that...

  • Physician Liaison

    2 months ago

    Orlando, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionFYZICAL Therapy & Balance Centers is seeking a full-time Physician Liaison to join our team at our Orlando, FL, location!The Physician Liaison works closely with our clinical team and is a brand ambassador to the community who will call upon local physicians to build a relationship and prospect referral leads to grow the patient...

  • Physician Liaison

    2 months ago

    Orlando, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionFYZICAL Therapy & Balance Centers is seeking a full-time Physician Liaison to join our team at our Orlando, FL, location!The Physician Liaison works closely with our clinical team and is a brand ambassador to the community who will call upon local physicians to build a relationship and prospect referral leads to grow the patient...

  • Office Manager

    4 weeks ago

    Orlando, United States East Orlando Dental Full time

    **Growth Mindset Company. Monthly Bonuses. Paid Time Off. Opportunity for development and training.** As an Office Manager, we are looking for an experienced, enthusiastic, and collaborative person that loves building and maintaining positive relationships and the environment with both the practice team and patients. You will provide critical support to all...

  • Office Manager

    2 days ago

    Orlando, United States East Orlando Dental Full time

    **Growth Mindset Company. Monthly Bonuses. Paid Time Off. Opportunity for development and training.** As an Office Manager, we are looking for an experienced, enthusiastic, and collaborative person that loves building and maintaining positive relationships and the environment with both the practice team and patients. You will provide critical support to all...

  • Office Manager

    5 days ago

    Orlando, United States East Orlando Dental Full time

    **Growth Mindset Company. Monthly Bonuses. Paid Time Off. Opportunity for development and training.** As an Office Manager, we are looking for an experienced, enthusiastic, and collaborative person that loves building and maintaining positive relationships and the environment with both the practice team and patients. You will provide critical support to all...

  • Physician Liaison Job

    2 weeks ago

    Orlando, United States FYZICAL Therapy & Balance Centers Full time

    Physician Liaison Job – Orlando, FL 115255 Why You'll Love This Job FYZICAL Therapy & Balance Centers is seeking a full-time Physician Liaison to join our team at our Orlando, FL, location! The Physician Liaison works closely with our clinical team and is a brand ambassador to the community who will call upon local physicians to build a...

  • Processing Technician

    1 week ago

    Orlando, United States Octapharma Plasma Full time

    **Want to Expand** **your career-development potential,** **your ability to help donors and patients,** **and your access to professional opportunities?** **We’re growing fast.** **[You can, too!]** There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great learning and career development...

  • Prog Mgr, Nursing

    2 weeks ago

    Orlando, United States Orlando Health Full time

    Position Summary: Manages, coordinates and participates in a variety of administrative and/or clinical activities related to a nursing administration and hospital operations. Full-Time/Days; Centralized Nursing **Located in downtown Orlando**, Orlando Health Orlando Regional Medical Center (ORMC) has served the Central Florida community for more than 100...

  • Health Coach

    4 weeks ago

    Orlando, United States Marathon Health Full time

    US-FL-OrlandoFull-TimeHealth Coach It's time to practice healthcare the way you always wanted to!  Marathon Health is seeking a full-time Health Coach to supportrom its near-site employer-sponsored health and wellness centers in Orlando, Fl.  You’ll treat individuals and families (ages 12+) in a healthcare setting that values quality of care, longer...

  • Health Coach

    3 weeks ago

    Orlando, United States Marathon Health Full time

    US-FL-OrlandoFull-TimeHealth Coach It's time to practice healthcare the way you always wanted to!  Marathon Health is seeking a full-time Health Coach to supportrom its near-site employer-sponsored health and wellness centers in Orlando, Fl.  You’ll treat individuals and families (ages 12+) in a healthcare setting that values quality of care, longer...

  • Sr Medical Screener

    2 weeks ago

    Orlando, United States Octapharma Plasma Full time

    Want to Expand your career-development potential, your ability to help donors and patients, and your access to professional opportunities? We're growing fast. [You can, too!] Octapharma Plasma offers professional opportunities that make a meaningful difference. We enhance the lives of patients who need our life-saving medicines. We...

  • Escalations Representative

    1 month ago

    Orlando, United States Bluegreen Resorts Full time

    Job Description The Escalations Representative will handle escalated guest concerns and retention by phone, email or online chat. Making certain to listen effectively to find the root cause of issues, the CX Associate will communicate clearly in a friendly way to solve the issue, and complete follow up as required. Significant outbound call work...

  • Customer Experience

    3 weeks ago

    Orlando, Florida, United States Bluegreen Vacations Full time

    The Escalations Representative will handle escalated guest concerns and retention by phone, email or online chat. Making certain to listen effectively to find the root cause of issues, the CX Associate will communicate clearly in a friendly way to solve the issue, and complete follow up as required. Significant outbound call work...

  • Customer Experience

    3 weeks ago

    Orlando, United States Bluegreen Vacations Full time

    The Escalations Representative will handle escalated guest concerns and retention by phone, email or online chat. Making certain to listen effectively to find the root cause of issues, the CX Associate will communicate clearly in a friendly way to solve the issue, and complete follow up as required. Significant outbound call work...

  • Escalations Representative

    3 weeks ago

    Orlando, United States Bluegreen Resorts Full time

    Job Description The Escalations Representative will handle escalated guest concerns and retention by phone, email or online chat. Making certain to listen effectively to find the root cause of issues, the CX Associate will communicate clearly in a friendly way to solve the issue, and complete follow up as required. Significant outbound call work...

  • Sales Development Representative

    6 days ago

    Orlando, United States Health Monitor Network Full time

    Health Monitor Network Company SummaryHealth Monitor is a leading healthcare marketing platform that empowers pharmaceutical and OTC brands to build patient-physician relationships and achieve better outcomes. As a nationally recognized targeted healthcare marketing platform for the Pharma/OTC industry, our in-house content studio creates bespoke,...