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Interim Site Lead

2 months ago

Phoenix, United States Mercy House Full time

**This is a seasonal/temporary position which is expected to close on 12/31/2024.**
- AM Site Lead Schedule**:Sun-Thur 7AM-3:30PM**:

- Floater Site Lead Schedule**:TBD** based on business need. **MUST **have **OPEN AVAILABILITY**

**Are you ready to make an impact in your community?**

Mercy House provides dignified housing and comprehensive supportive services to a wide variety of homeless subpopulations including, but not limited to, adult men and women, families, mothers and their children, veterans, chronically homeless individuals, persons living with HIV/AIDS, individuals overcoming substance addictions, and those who are both physically and/or mentally disabled.
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We strive to assist our residents in the areas of economic, emotional, and spiritual well-being to enhance self-esteem as well as a sense of pride. We value accountability, integrity, and self-sufficiency. Mercy House is grounded in the belief that every person is born with inherent dignity and that homelessness is an affront to that dignity.

**Our Goal is Simple: To end the cycle of homelessness of those who enter our system of care.**

This role will provide support at our Phoenix site, working the listed shifts that includes weekends and holidays.

The **Site Lead** is responsible for overseeing services and activities at the Shelter Program. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills. Ability to work effectively with a diverse population; plan, organize and prioritize duties; maintain a positive, professional, safe and client centered environment while on duty; and establish and maintain effective working relationships with others. This position requires a **flexible work schedule including some weekend, morning and evening and holiday shifts**.

Fluency in Spanish is of significant value.

**Qualifications**: Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs. Ability to perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; ensure a client focused, trauma informed, and housing focused shelter approach.
Previous shelter experience is preferred but not required.

**I. Shelter**
- Assist in the implementation of all shelter activities to ensure quality delivery of services.
- Oversee all shelter staff, security, and client activities
- Oversee distribution of services and all program services while on duty
- Assist in the coordination of volunteers and support services
- Oversee the organization of supplies and facilities needs

**II. Management**
Goal: Support Identified Program Staff facilitating optimal performance.
- Support shelter staff during designated shifts
- Assist in various aspects of staff’s duties
- Assist in coordinating and managing special group events and holiday events
- Provide crisis/conflict intervention
- Communicate any staff or shelter issues to Program Manager.

**III. Administration**
Goal: Oversee administrative duties that support program services.
- Coordinate supply and service needs
- Assist with securing necessary resources
- Assist with record keeping and reporting

**IV. Miscellaneous**
- Attend staff meetings and training workshops as needed
- Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)
- Perform ad hoc projects as appointed by Supervisor

**Job Types**: Full-time, Temporary

Pay: $23.50 per hour

Expected hours: 40 per week

**Benefits**:

- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance

Patient demographics:

- Adults

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Night shift

Application Question(s):

- Are you related to or know current/former employees of Mercy House? (Answer Required)

**Experience**:

- Mental health counseling: 1 year (preferred)
- Supervising: 1 year (preferred)
- Customer Service: 1 year (preferred)

License/Certification:

- Driver's License (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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