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Head of Underwriting Technology

3 months ago

Springfield, United States MASSMUTUAL Full time

**The Opportunity**

The Head of Underwriting Technology will be responsible for a broad and critical technology portfolio that enables underwriting capabilities across diverse products and distribution channels. As part of the New Business & Underwriting Technology leadership team you will partner with your peers to deliver exceptional technology solutions for MassMutual. This individual will leverage their process-driven, analytical, technical, and financial management skills to create and maintain solutions, which include defining, designing, developing, implementing, and maintaining solutions, in a rapid, iterative delivery environment.

They will lead and scale a geographically dispersed team, along with vendor teams to deliver the capabilities. They will partner with business counterparts from different departments (Operations, Product, and Distribution) to understand the needs and drive forward innovative, scalable, and robust solutions.

As the head of this function, you will have the opportunity to:

- Build and maintain roadmaps that link to the business strategy for underwriting capabilities
- Drive continuous improvement and modernization of our underwriting systems
- Deliver digital solutions for the strategic initiatives driving our enterprise digital transformation goals
- Foster an inclusive culture that values engineering excellence and innovation

**The Team**

The Underwriting Technology team consists of product owner/manager, developers, engineers, analysts, testers focused on delivering software solutions through waterfall and agile methodologies.

**The Impact**:
**Responsibilities**:
Strategic Leadership:

- Stay abreast of industry trends and emerging technologies relevant to the life insurance sector and assess their applicability to MassMutual’s underwriting needs.
- Collaborate closely with business stakeholders to understand their requirements and translate them into actionable technology initiatives.
- Define and prioritize the technology roadmap, ensuring alignment with MassMutual’s strategic priorities.

Operations Management:

- Oversee the day-to-day operations of the technology team, ensuring the successful execution of work efforts.
- Implement best practices for software development, quality assurance, and deployment processes, with a focus on delivering high-quality solutions.
- Establish key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of technology systems and processes.

Talent Management:

- Lead, mentor, and develop a team of technical professionals, fostering a culture of collaboration, innovation, and continuous improvement.
- Identify skill gaps within the team and develop strategies for recruiting, training, and retaining top technical talent including our MM India and MM Romania partners.
- Conduct regular performance evaluations and provide constructive feedback to team members to support their professional growth and development.
- Promote diversity and inclusion within the team, creating an environment where every individual feels valued and empowered to contribute their best.

Collaboration and Stakeholder Management:

- Collaborate closely with cross-functional teams to deliver integrated technology solutions that meet MassMutual’s business objectives.
- Build strong relationships with key stakeholders across the organization, ensuring alignment and support for technology initiatives.
- Provide regular updates to executive leadership on the progress, challenges, and impact of technology initiatives, and solicit their input and guidance as needed.

Vendor Management:

- Manage strong relationships with multiple vendors (tier 1 & 2) to deliver critical technology platform and solutions, serving as primary contact for vendor communications, and resolving any issues or disputes that arise
- Monitor vendor performance against KPIs, identifying areas of improvement, implementing corrective actions when necessary
- Assess and mitigate risks associated with vendor relationships, including compliance, data security, and business continuity

**The Minimum Qualifications**
- Bachelor’s degree in Computer Science, Engineering, or a related field
- 10+ years of related experience with at least 5+ years in a leadership role overseeing technology strategy and operations, preferably within the financial services or insurance industry.
- Proven track record of leading and managing high-performing technical teams across time zones/geography with a focus on delivering innovative and impactful solutions.
- Proven ability to manage large (Tier 1) vendor relationships to successful outcomes/delivery
- Excellent communication, interpersonal, and influencing skills, with the ability to collaborate effectively across all levels of the organization.
- Strategic thinker with the ability to align technology initiatives with business objectives and drive results in a fast-paced, dynamic environment.
- Established track record of leading