Inquiry Aide Iii

2 weeks ago

Chicago, United States City of Chicago Full time

**Job Number**:395360**

**Description**

Bid/JOB ANNOUNCEMENT

Inquiry Aide III

Chicago Police Department

**NUMBER OF VACANT POSITION: Four (4)**

**(Once the website opens, scroll down and click on the button titled “Bid Opportunities.”)**

**IN ADDITION, YOU MUST CHECK THE** **BOX ON THE CAREERS APPLICATION TITLED "ALREADY EMPLOYED BY THIS COMPANY"**, **CORRECTLY ENTER YOUR EMPLOYEE ID, AND SELECT THE CORRECT BARGAINING UNIT. **YOU MUST USE THE EMPLOYEE NUMBER FOUND ON THE UPPER LEFT-HAND** **CORNER OF YOUR PAY CHECK STUB LABELED “PAYEE/EMPLOYEE NUMBER.”**

**(NO OTHER FORMAT OR SYSTEM CAN BE USED TO OBTAIN YOUR EMPLOYEE NUMBER).**

**FAILURE TO CHECK THE “ALREADY EMPLOYED BY THIS COMPANY” BOX, ENTER YOUR EMPLOYEE ID, AND SELECT THE CORRECT BARGAINING UNIT WILL RESULT IN A REJECTED BID APPLICATION.**

***ESSENTIAL** **DUTIES**:

- Fields requests for copies of reports via telephone, mail, fax and the public service counter from law enforcement, authorized agencies, businesses, and the general public.
- Disseminates police records in accordance with prescribed department directives and statutory requirements to law-enforcement personnel, the general public and private agencies. These include the following:

- Traffic Accident Reports
- Case Reports
- Access and Review (Fingerprinting and Rapsheets)
- Visa Clearance Letters and Name Checks
- Manually and electronically conducts name checks.
- Prepare visa clearances letters.
- Formulates letters for the public.
- Receive and file all non-electronically produced police reports.
- Fill requests for copies of reports via telephone, mail and fax.
- Retrieves and disseminates police reports in accordance with prescribed federal regulations and state statute requirements regarding the Crime Victim’s Compensation Act.

**_NOTE_**_: The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class._

**Location**: 3510 S Michigan Ave

**Days**:Monday - Friday**

**Hours**:7:30am - 3:30pm**

**THIS POSITION IS IN THE CAREER SERVICE**

**Qualifications**

**MINIMUM** **QUALIFICATIONS**

**Education,** **Training,** **and** **Experience**
- Two years of work experience in customer service; or an equivalent combination of education, training, and experience

**WORKING** **CONDITIONS**
- General office environment

**EQUIPMENT**
- Standard office equipment (e.g., telephone, printer, photocopier, fax machine, calculator)
- Computers and peripheral equipment (e.g., personal computer, computer terminals, scan

**KNOWLEDGE, SKILLS, ABILITIES, AND OTHER WORK REQUIREMENTS**

**Knowledge**

Some knowledge of
- *customer service methods, practices, and procedures
- clerical methods, practices, and procedures
- *alphabetical or numerical classification of information
- Knowledge of applicable City and department policies, procedures, rules, and regulations

**NOTE**: You must provide your transcripts or diploma, professional license, driver’s license, or training certificates at time of processing, if applicable.

**Selection Requirements**:

- Three (3) years customer service
- Three (3) years Data entry experience
- Experience working in a law enforcement setting
- Associates Degree

**Residency Requirement**: All employees of the City of Chicago must be actual residents of the City as outlined in 2-152-050 of the City of Chicago Municipal Code. Proof of residency will be required.

**ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ANY AND ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.**

**_Please note, all positions with the City of Chicago close promptly at 11:59pm Central Daylight Time (CDT). _**_Applications for this position will be accepted until 11:59p.m. CDT on 05/14/2024_**_. No exceptions will be made._**

**The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.**

**City of Chicago**

**Brandon Johnson, Mayor**

**Job Posting**: Apr 23, 2024, 12:00:00 AM | **Closing Date (Period for Applying) - External**: May 14, 2024, 11:59:00 PM

**Salary**: $44,640 **Pay Basis**:Yearly

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