Assistant General Manager

2 days ago

San Diego, United States Salt & Straw Full time

**Position Summary/Objective of job**:
The Assistant General Manager (AGM) position is responsible for providing operational, administrative and leadership support under the direction of the General Manager (GM). They do this by running the floor, leading the Scoopers and Shift Leads, directing daily operations within the shop and completing administrative responsibilities in the back of house (BOH). The AGM operates with an emphasis on the Salt & Straw mission, vision and values; this fosters the culture and community that we’re known for, creates a positive work environment for the team, and contributes to the success of the business both financially and operationally.

**Essential Functions**:

- Work with GM to meet shop scorecard metrics for operational and financial excellence.
- Lead the team on every shift. Lead by example on: flavor stories, guest experience, station rotations.
- DVP Creation. Write and execute the Daily Visual Planner (DVP). AGMs will be certified to write a strong DVP that ensures team safety, scheduling breaks, cascading deployment, and position planning that supports throughput during peak hours. They will ensure all Team Members are stretching before starting their shifts and returning to work.
- Ensure Checklist Booklet is being completed by the team. Tasks include - opening duties, daily cleaning tasks, equipment check, closing duties, etc.
- Support Shift Leads in leading shifts and provides support (or take the lead) in difficult situations with both Team Members and guests.
- Team training and development. Onboard and train new Team Members, both Scoopers and Shift Leads.
- Work with the GM on recruiting and staffing for their shop. Make staffing decisions that optimize team experience while reaching shop labor goals.
- Performance Management. Coach Team Member performance on: customer interactions, interpersonal issues, checklist, or task completion, etc. The AGM may do 1:1's with Team Members, write, deliver and/or sit in as witness for corrective actions.
- Collaborate with GM to uphold company policies: time and attendance, dress code, etc.
- Reporting. Assist in conducting end of month duties, supporting GM in completing analysis of daily sales reports, monthly P&Ls, and key performance indicators.
- Opening and closing shifts and responsibilities are required.
- Morning/Night Banking. Process cash daily, maintain balanced change banks, coaches accurate cash handling with Shift Leads.
- Quality assurance and food safety. Ensures food safety practices are being followed at all times. The AGM audits product integrity and quality throughout the day.
- Facilities Management. AGMs work with GM to maintain the shop and its equipment, and to understand equipment maintenance and failure processes. Utilize Ecotrak to create and track work orders. Communicate with vendors to understand and track the work performed on equipment.
- Collaborate with and assist GM in administrative duties: managing shift changes, monitoring Employee Behavior Incident Report (EBIR) form submissions, supply ordering, processing payroll, etc.
- Data Entry. Use logbook to track cash and daily wins/challenges, logs quality control items, logs/reports outages, equipment issues, staffing feedback, tracks performance incidents, monitor time and attendance reports.
- Scooper duties
- as needed.
- Tasting/sampling a scoop of ice cream daily (including, when possible, different flavors of ice cream, including flavors that might not be the Team Member’s personal preference), in order to be able to better communicate to customers why they might enjoy each flavor.

**Additional Responsibilities**:

- Conduct ice cream inventory. Count all the tubs and pints and input them into the system.
- Audit invoice and put away orders of ice cream in the walk-in freezer.
- Lead team and customers to take necessary actions in the event of an emergency.
- Retail merchandising. Take an active role in product merchandising according to shop Standards Guide (SSG) standards.
- Menu Management
- update outages on Third Party Delivery (TPD), updates customer menus.
- Occasional offsite work at events or other locations.
- Other duties as assigned.

**Wage Transparency**

We are actively embracing pay transparency by disclosing the hiring wage for this role as $25.97-$27.70, highlighting its full earning potential within the broader range of $25.97-$31.74.

**Qualifications**:

- Food handlers card is required within 30 days of the start of employment.
- 1-3 years' experience in food service or fast-casual dining or hospitality required.
- 2+ years of experience as a leader/manager/supervisor required
- Experience in leading a team of 20+ members in a high-volume retail/restaurant establishment.
- Must be able to work 1 weekend day every week, and at least 5 shifts a week.
- Available to work at least two closing shifts a week with the potential to work as late as 1am.
- Available to work holidays.
- Must be 18 years or older.

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