Hotel Assistant General Manager

3 weeks ago

San Diego, United States Lodging Dynamics Full time

**Location**: Hilton Garden Inn & Homewood Suites San Diego Downtown/Bayside

**JOB SUMMARY**

The Assistant General Manager maintains high quality services and products offered to guests through
management of Engineering, Housekeeping, Reservations, guest registration, and telephone services in
order to maintain established operational standards and maximize hotel profits. Motivates subordinates to
achieve the highest level of room sales at the highest possible rate. Assures that all areas of the hotel
under his/her purview (Front Desk, all hotel public areas, guest rooms, laundry, maid closets, etc.) meet
established building cleanliness standards established in QA inspection scores. Assures that associates
in Front Desk and Housekeeping departments always project a positive and professional image.

**ESSENTIAL JOB FUNCTIONS**
- Directly supervises the Front Desk, Food & Beverage, and Housekeeping staff and department
operations (e.g., hiring, terminating, disciplinary actions, performance evaluations, etc.). Schedules
subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines.
- Assigns duties to staff and observes performance to ensure adherence to hotel policies and
established operating procedures.
- Assures maximum guest service through training, including but not limited to: hotel amenities, local
area, shopping, dining, entertaining, current groups, and banquet functions.
- Selects or assists in the selection of hotel staff and completes all new hire paperwork.
- Reviews employee performance and conducts personnel actions such as disciplinary actions and
terminations.
- Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts,
registration cards, reservation cards, direct bills, credit cards, etc.
- Participates in weekly staff meetings.
- Adheres to all franchise and company procedures and regulations as well as standard operating
procedures.
- Receives and resolves or assists in resolving guest complaints and employee issues.
- Performs functions of the General Manager in their absence.
- Covers shifts in all departments as scheduled by the General Manager.
- Corresponds with group and travel agents to answer special requests for rooms and rates.
- Assists with Sales and Marketing efforts as directed.
- Maintains and implements established Emergency Procedures, assuring the security of guests and
monies.
- Participates in preparation of the hotel's annual budget.
- Works within the property checkbook to ensure adherence to departmental labor and expense
budgets.
- Answers inquiries pertaining to hotel policies and services.
- Regularly communicates with other department heads to ensure adequate scheduling coverage in all
areas impacting the operation of the hotel.
- Schedules departments in adherence with budget and occupancy requirements to maximize guest
service while working within the confines of budgeted hours.
- Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and
salary guidelines.
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.

**EDUCATION**
- Associate's degree from an accredited university or equivalent in related field.

**EXPERIENCE**
- Previous management experience in a hotel strongly preferred or a Bachelor's Degree in Business Administration or Hospitality management.
- Skills: Leadership, oral & written communication, customer service, and computer skills
- Accounting knowledge
- Attention to detail and organizational ability


**SUPERVISORY RESPONSIBILITIES**

Provides immediate supervision to direct reports. Oversees and controls the work performance of others
in a close working relationship, often in the same room or close proximity. A portion of the time may be
spent performing individual tasks similar to those performed by direct reports. May participate in the
interview, selection and training processes as assigned. May be responsible for assigning work to direct
reports, reviewing results in accordance to policies and procedures, and providing recommendations to
management.

**LICENSES & CERTIFICATIONS**
- This position does not require licenses or certifications.

**SKILLS & ABILITIES**

This position requires the capability to understand and follow both oral and written directions, as well as,
knowledge and usage of correct business English and office practices. Must be able to communicate
effectively with others, analyze and resolve problems, maintain effective working relationships, and interact
successfully with internal and external customers.
- Working knowledge of rate structure to ensure the hotel is positioned as a market leader in RevPAR.
- Computer proficiency in Google Workspace.
- Computer proficiency in Microsoft Word, Excel, and Outlook.
- Understands how to develop and implement bus

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