Lead Member Experience

4 weeks ago


Falls Church, United States Golds Gym DC Metro Area Full time

**Position Summary**:
Will lead Member Experience operations at their home gym, with an emphasis on member service, schedules, and inventory. This position reports to the home-gym General Manager.

**Major Responsibilities**:

- Lead Member Experience TM in their home Club Gym to ensure policies and procedures as outlined.
- Motivate Member Experience in their home Club Gym to emphasize superior Member Experience.
- Schedules for Member Experience at their home Club Gym.
- This position is a regularly scheduled member experience position in their home Club Gym.
- Support retail, concession, promotions.
- Conducts daily and month-end retail and concession inventories.
- Inventory Control to include locking up storage, receiving and reconciling incoming merchandise.

**Qualifications & Requirements**:

- Be self-motivated and able to motivate staff in a positive manner
- Must be organizational
- Possess strong motivational, communication, team building and training skills.
- Must have a high level of professionalism, honesty, integrity and work ethic.
- Must promote team spirit in the workplace.
- Possess good leadership abilities.
- Ability to handle customer issues with patience, tact and professionalism.


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