District Business Manager

2 weeks ago

San Francisco, United States SCP PROPERTY MANAGEMENT LLC Full time

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Responsible for the efficient operation of the assigned communities under the direction of the Regional Director, the Business Manager oversees the tasks associated with the operation of community collections, community documentation, resident services, renewal administration, administration, and actions to ensure compliance with all applicable laws and company policies.

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**ESSENTIAL RESPONSIBILITES AND FUCNTIONS**:

- Aggressively collects rent, utility payments, and fees to reduce delinquency and bad debt write-offs.
- Work in conjunction with the Operations Team to make sure that the financial goals are met.
- Maintain compliance by ensuring all community records (leases, addenda, reports, etc.) are maintained in accordance with all legal requirements and Company policies and/or procedures before sending for final approval.
- Manage renewal workflow and approve the renewals in OneSite.
- Oversee and/or administer renewal workflow including distribution and approval of renewals, tracking progress of pending renewals, and recommending renewal execution strategy to Operations.
- Execute renewals in OneSite and manage distribution of pending renewals to leasing team.
- Sign leases in Onesite and/or on the actual lease paperwork for the Community Director(s) as requested.
- Research and prepare reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Community Director.
- Assist Operations with oversight of the customer service needs for the community if applicable.
- Oversee and ensure that rent payments are posted to the property database.
- Approve, and send timely and accurate processing for all resident FAS upon move-out and that all fees and charges are properly documented.
- Assist with administrative tasks associated with site operations, including accounting and financial reporting, making bank deposits, reconciling resident accounts, and performing other clerical tasks assigned.
- Ensure timely administration of collection files each month.
- Oversee the Preparation of timely and accurate documents and files for eviction proceedings. Prepare resident legal notices using the company standard templates. Upon approval of notices, distribute to affected residents.
- Manage financial checkbooks for multiple communities or for a Service Team, if requested.
- Upon request may assist with the budgets and monitoring invoices for a district, area, or community(s).
- Provide superior customer service to internal and external customers.
- Provide back-up coverage for all Leasing Consultants duties and responsibilities.
- Responsible to ensure that utility changeovers are verified for move-ins and -outs verifying the transfer of the utilities into the customer’s name.
- Provide backup as needed to assist and interact with walk-in prospects by showing the community and answering questions about the community, lease terms and local area if applicable.
- Assist with resident communication if needed.
- Develop, implement, and maintain a Customer Management System to maximize retention and optimize revenue growth by focusing on renewing and servicing residents throughout the lease cycle.
- Assist with the training of new staff.
- Perform other duties as assigned or as necessary.

**PERFORMANCE REQUIREMENTS**:

- Ability to be persistence and aggressively collect.
- Ability to establish priorities and coordinate work activities.
- Knowledge of basic accounting/bookkeeping practices; office practices and procedures; filing and maintenance of fiscal records. Ability to travel throughout assigned portfolio.
- Ability to develop and prepare business analysis and plans.
- Knowledge of fiscal management and office management techniques.
- Ability to read, analyze, and interpret financial reports and legal documents.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to work in a fast-paced environment and manage multiple projects simultaneously to meet critical deadlines.

**SKILLS AND ABILITIES**
- Excellent verbal and written communication skills.
- Polished interpersonal skills.
- Ability to exercise initiative, problem-solving and decision-making skills.
- Ability to work in conjunction with Company managers and associates.
- Must be skilled in drafting correspondence and memoranda, creating and maintaining databases. Knowledge of basic office practices and procedures; filing and maintenance of fiscal records.

***

**EDUCATION AND EXPERIENCE**:

- Bachelor’s degree, or equivalent experience, required.
- Minimum of three (3) years’ experience in residential properties, property management or related business operations is required.
- Experience in collections is required.
- Experience in hotel properties, rental operations, or related upscale service business is preferred.
- OneSite software experience is preferred.
- Must have and maintain a valid dr

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