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Lumberyard/hardware Store Front End Supervisor

4 weeks ago

Branford, United States Individually Owned and Operated Ace Hardware Store Full time

Work side by side with staff demonstrating strong leadership skills. Focus on customer service as well as control and supervision of the sales area. Work as facilitator within the store team, demonstrating and continuing to develop a deep knowledge of retail and building materials. Promote a culture of professionalism & organization and a team with a passion for the industry as well as customer service.

Inside Sales Supervisory Responsibilities
1. Sales Support Provide inside sales support as counterpart to certain outside sales reps.
Generate estimates & proposals
Place orders
Coordinate materials
Source materials for estimates & orders
Maintain working knowledge of projects being quoted & projects in process
Enlist assistance of others with support needs as appropriate

2.Sales Support oversight
Maintain working knowledge of support work being done by other inside staff, and ensure appropriate response times and accuracy of work done by inside staff
Delegate and assist with support requested of other inside staff when appropriate and as time allows

3.Store Supervision & Sales
Strengthen and develop customer satisfaction & loyalty through requiring the highest level of professionalism from all employees
Proper greeting, assistance, and/or direction of each person walking into store (never allow pointing or description of where to go each customer is to be walked in direction of location or to location)
Employee assistance throughout store as well as from counter
Knowledgeable and pleasant sales staff
Ensure selling at POS of correct SKUs
Enforce professional, clean, and proper presentation and attire amount all employees
Gain respect of customers with response to challenging scenarios goal of 85% issue resolution without management involvement.
Be the eyes on the floor and in front of store for appropriate placing of items / parking of vehicles / placement of moveable displays. i.e. no boxes in aisles, correct placement of mat rack and the like, dont let W.B. Mason truck clog driveway, etc.
Oversee and ensure success with tasks of direct reports, i.e. successful use of label printer, proper care and maintenance of paint equipment, etc.
Coordinate with management and store team to organize store & customer training events and seminars
Quick and accurate turnaround on quotations faxed, phone-in, or walk-in customers
Same day for stock product, 24hrs for special order quotes unless dictated otherwise by vendor.
Prompt and pleasant answering of all telephone calls to store
Organization of procedures relevant to store necessary to ensure good customer service:
i.e. access to and knowledge of location of quotes and paperwork of fellow employees
prerequisite of neat and orderly workspaces for all employees both on desk and in files to allow
management or if appropriate fellow employees the ability to help a customer
Set tone of willingness to take inquiries for wide range of customer needs, including special orders that
may require extra effort to locate and some learning curve for employees, with the intention that
some of these inquiries may lead to profitable sales or the opportunity to quote for a complete new home or remodel,
or additional customer referrals.
**Telephone**: Set criteria for profession and intelligent qualification of incoming phone calls
oAsking the right questions so that new home potentials are understood
oHandling phone inquiries as a sales opportunity maybe a salesperson or showroom referral
oDevelop business through these inquiries by demonstrating interest and product knowledge

4.Showroom Sales Supervision
Oversee showroom staff in sales and sales support roles

5.Inventory Assistance
oControl of incoming and outgoing merchandise
Inventory - Communicate replenishment needs for store & yard inventory to purchasing coordinator
oStay current with new product offerings from vendors
Attend trade shows as requested by management (i.e. ACE, Orgill,NRLA)
Develop relationships with vendors
oCommunicate customer requests for new product
oEnsure that incoming stock orders are put away efficiently, accurately, quickly
oEnsure that bin tags on products are not older than 8 months.
Cycle Counts & inventory
oSelf-perform physical counts in yard & store of items selected by purchasing coordinator
oCommunicate to inventory coordinator when figures in computer are accurate.
Maintain organization in all store backstock areas (closet, moulding barn, joint compound and other back shed)
Merchandising Oversight of merchandiser to maintain store and product appeal and efficiency on a consistent basis
oDelegate tasks to maintain a properly merchandised and appealing appearance throughout store
oDevelop cleaning cycle to complement the ongoing merchandising efforts
oWork with staff to develop a sense of pride in store cleanliness and appearance
oEnsure clear aisles no obstructing boxes, product, etc.
oInsist on staff involvement in store cleanliness and impeccable appearance

6.Yard Operations
Oversight of d

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