Outreach Specialist: Telemarketing Representative

5 days ago


Apple Valley, United States MGM Energy Full time

We are an energy conservation company based in Apple Valley CA, offering its employees opportunity, stability, positive core values, cooperation, and support.

**Job Overview**:
**Reports to**:

- The Telemarketing Representative reports to the Office Manager

**The Position**:
Telemarketing Representative starting pay is $16.00- $17.00 per hour.
- We offer competitive pay
- Paid sick days
- Paid personal time
- Paid vacation time
- Paid training and certifications
- Flexible schedules

**Responsibilities and Duties**
- Successful complete certification training or any other required training
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address customer complaints
- Answer telephones, direct calls, and take messages
- Schedule installation appointments with customers.
- Ensure data entry is accurate
- Report to work on time and prepared
- Identify and document customer eligibility according to program guidelines
- Stay updated on program requirements and standards
- Maintain a positive relationship with customers, staff, and utility company representatives
- Participate in the routine meeting, workshops, and training as directed by Program Administrator
- Responsible for the excellent image of the company while on company time
- Responsible for performing other duties/tasks assigned by the Program Coordinator
- Cold call people using a given phone directory to offer services
- Answer incoming calls from prospective customers
- Use scripts to provide information about services, measures, etc., and present their benefits.
- Ask pertinent questions to understand the customer’s requirements
- Persuade the customer to participate in the Energy Savings Assistance Program by demonstrating how our services meet their needs
- Record the customer’s personal information accurately in a computer system
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and record useful information

**Skills & Minimum Requirements**
- Proven experience as atelemarketer or similar sales/customer service role
- Proven track record of successfully meeting sales quotas, preferably over the phone
- Working knowledge of relevant computer programs (e.g., File Maker Pro,Excel, Microsoft Teams ) and telephone systems
- Excellent communication and presentation skills
- Proficient in English and Spanish
- Persistent and results-oriented
- Patient and able to handle customer rejection
- High School Diploma

**The Location**:
Apple Valley, CA

**Why Should You Apply?**
- Great team that strives for all employees to succeed in the job position
- Opportunities for on-the-job paid training
- Monday
- Friday

**Job Type**:Full Time

**Pay**: From $16.00- $18.00 per hour

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, religion, national origin, veteran status, or the basis of disability.

Pay: $16.00 - $17.00 per hour

**Benefits**:

- Paid time off
- Paid training

Experience level:

- 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- Call center
- In-person
- Office

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Phone sales: 1 year (preferred)
- Energy Savings Assistance Program: 1 year (preferred)
- Customer service: 1 year (required)
- Telemarketing: 1 year (required)

**Language**:

- Spanish (required)

Work Location: In person


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