Community Referrals Specialist
1 month ago
HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
**Benefits and perks**:
- HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more
- Employees qualify for public loan forgiveness programs
- Training and professional development opportunities
- Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.
Job Overview
This is a union position.
The Community Referrals Specialist works as part of a collaborative team within HealthRIGHT360’s Central Behavioral Health Intake Department in San Francisco, CA. Located near San Francisco’s Civic Center, our Central Behavioral Health Intake Department is the initial point of contact for many individuals seeking outpatient, inpatient residential substance use disorder treatment, dental, medical, and mental health treatment services. The team in our Intake Department provides a welcoming, safe, and non-judgmental environment that encourages connection to needed services.
Under the direction of the Admissions Director, the Community Referrals Specialist is responsible for managing and supporting HealthRIGHT 360’s relationships with our partners in the community and legal system. The responsibilities of this role encompass both internal and external relationship development and maintenance with stakeholders within the state parole, county probation, federal probation, legal, and judicial systems, including the local jails, CPS, hospitals, and other community substance use disorder treatment agencies, as well as direct interaction with clients, potential clients, and those overseeing their care coordination.
Working as an integral team member, the Community Referrals Specialist accurately numerates individuals entering our agency - tracks the type of services they seek and receive, provides administrative support for the intake department with hospitals, the justice related systems and other community services agencies, as well as individual client case management - pulling together the care team to ensure the best possible services for the clients under our care.
Key Responsibilities
Criminal Justice Relations and Case Management Responsibilities:
- Serves as the liaison and central point of contact for criminal justice related stakeholders including funders, judicial courts, law enforcement, legal counsel, and other related parties.
- Provides timely communication, ad hoc and scheduled reporting, and facilitates regular collaboration with internal and external stakeholders.
- Receives and responds to written inquiries from incarcerated individuals, and the involved agencies, interested in treatment options upon release.
- Communicates court mandates to program staff and involved clients.
- Ensures client adherence to court/legal mandates.
- Submits written reports to appropriate agencies, courts, probation regarding involved clients.
- Pulls together Care Teams as necessary to ensure the best possible treatment outcome for clients.
- Identifies and maintains relationships with community partners to support clients with legal matters and collateral needs.
- Maintains and promotes relationships with criminal justice related stakeholders including funders, judicial courts, law enforcement, legal counsel, and other related parties inclusive of drug court, pretrial, ACM, county probation departments, federal probation departments, state parole departments, local and out of county sheriff’s offices.
- Facilitates stakeholder discussions regarding client eligibility, placement, and coordination of care.
- Represents HR360 at meetings with partners and stakeholders within and related to the criminal justice community.
**Referral Coordination and Management**:
- Serves as central point of contact for referral coordination related to outreach, hospitals, jails, city, SF county agencies, out-of-cunty agencies, mental health services, homeless shelters, navigation centers, primary care, social services, and residential treatment facilities.
- Processes and schedules internal referrals internally.
- Tracks number of referrals, direct placement, and timely access.
- Monitors and keeps detailed records of placement outcomes and length of referral process.
- Utilizes agency vehicle for client transportation from referring agencies.
- Ensures client adherence to out of county contract mandates.
- Submits written reports to appropriate out of county agencies for contracted clients.
- Supports detox and residential facilities in the placement of individuals within the facilities and with the coordination of client care within the facilities.
- Provides after-hour on-call services for client transportation and client medication pickup/deliveries as well as on call services for
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