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Front Desk Clerk

4 months ago

Pebble Beach, United States Pebble Beach Full time

The Front Desk Clerk is responsible for checking guests in and out of the hotel. Extensive use of the phone is required as is a tremendous amount of one-on-one contact with the guests. Ability to stay well informed and knowledgeable about hotel and local activities, restaurants, services and other attractions. Computer literate and previous experience with property management system preferred.

**Company Background**:
For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.

**Essential Duties & Responsibilities**:

- Register guests and enter registration information into computer.
- Answer telephones, providing information about room rates, packages and various resort amenities.
- Complete check-out process, print bill and answer any questions about charges.
- Describe various room locations and types to guests and telephone inquiries.
- Cash guest checks and handle credit card transactions according to current policies.
- Provide current and detailed information about all hotel departments, services and hours.
- Post charges according to current procedures.
- Keep an accurate cash bank, making change and handling cash transactions.
- Check that gratuity charge is correctly entered in room charges.
- Run required reports, including “down time” printout of all guest information and VIP arrival lists.
- Call housekeeping about “no-shows” and late checkouts.
- Prepare coupons for meals or packages for next day arrivals.
- Check registration cards for missing, inaccurate or incomplete information.
- Print registration card for next day arrivals.
- Ability to operate independently during overnight hours with mínimal staff
- Resolve various guest issues when acting as Supervisor on Duty during overnight hours
- Comply with all Pebble Beach Company safety and health policies and procedures.

**Absolutely Required Skills**:

- Attention to detail required.
- Basic math and accounting skills.
- Excellent telephone etiquette and interpersonal skills required.
- Basic clerical skills in order to assist guest with business needs.

***Desired Skills**:

- Some customer service and/or hotel experience preferred.
- High school diploma or equivalent and some college preferred.

**Why work for Pebble Beach Company**:

- **Competitive Pay**: $16.50/hour plus service charges.
- **Enjoy world-class health and wellness benefits. **For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
- **Prepare for your future. **You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
- **We encourage YOU to be our guest**. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
- **Play our world-famous golf courses **Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
- **Grow your career with Pebble Beach. **We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
- **Lunch is on us. **Enjoy a complimentary meal during your shift in our Employee Dining Room.
- We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing._