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Warehouse Lead with Customer Service
3 weeks ago
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will provide exceptional service to our customers and ensure their needs are met.
**Responsibilities**:
- Handle inbound and outbound calls in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Detail process orders and detail garments in the system.
- Help resolve issues with garment and make sure to talk to customers.
- Perform data entry tasks to update customer information in the system
- Upsell products or services to increase sales revenue.
- Analyze customer feedback and provide suggestions for improvement
- Resolve customer complaints or escalate to the appropriate department for resolution
- Communicate effectively with customers to ensure their satisfaction
- Maintain a high level of phone etiquette and professionalism at all times
Qualifications:
- High school diploma or equivalent required; college degree preferred
- Previous customer service experience is a plus
- Strong communication skills, both verbal and written
- Ability to speak multiple languages is highly desirable (especially Spanish)
- Proficient in data entry and computer skills
- Sales experience or knowledge of upselling techniques is beneficial
- Ability to analyze customer needs and provide appropriate solutions
- Excellent problem-solving skills with attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
**Job Types**: Full-time, Part-time
Pay: $17.00 - $20.64 per hour
Expected hours: 35 - 40 per week
**Benefits**:
- Dental insurance
- Flexible schedule
- Health insurance
- Referral program
- Vision insurance
**Experience**:
- Warehouse experience: 3 years (required)
Ability to Commute:
- El Sobrante, CA 94803 (required)
Work Location: In person
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