E-commerce Associate

**JOB SUMMARY**:
Assist with any other E-Commerce operations as directed by Management.

**ESSENTIAL DUTIES**

Assist management in meeting and/or exceeding revenue and inventory goals by actively seeking to maintain best practices.

Help maintain all e-commerce and Goodwill related assets; ensure protection of assets from either internal or external losses.

Ensure that safety, housekeeping and security is maintained, reporting all needed repairs, problems and/or hazards immediately.

Observe and adhere to all safety policies, procedures and actions.

Receive, confirm or reject items for e-sale.

Take detailed/clear appropriate photos of merchandise for auctions.

Compose and write clear and detailed descriptions of items designated for e-sale.

Dispose of rejected or unsold items to stores or outlets as instructed.

Demonstrate and enforce Kaizen practices.

Aid in training internal staff as directed.

In the absence of management personnel, answer all phone inquiries as directed.

**SECONDARY DUTIES**

Perform related duties as assigned.

EDUCATION REQUIRED: High school diploma or equivalent.

LICENSE/CERTIFICATION REQUIRED: None.

KNOWLEDGE REQUIRED: General familiarity with Goodwill’s mission and general Company policies and procedures (this may be learned on-the-job).

At least one year experience with computers and typical software, online programs and search engines such as Google, E-Bay, Amazon, and Microsoft products.

Familiarity of digital camera use.

Knowledge of collectibles, art, jewelry, têxtiles and/or antiques helpful.

EQUIPMENT USED: Typical processing equipment; typical office equipment, computer, bar code scanner, digital camera, shipping scale.

SKILLS/APTITUDES/TEMPERAMENTS:
Ability to communicate in basic oral and written English; ability to communicate in basic Spanish desirable.

Ability to learn new computer programs and utilize tools effectively in e-commerce.

Ability to understand and accept directions and follow procedures.

Ability to perform routine work, adapting to change as it relates to work flow without loss of efficiency.

Ability to maintain self-control and work in cooperation with co-workers.

Ability to coordinate eyes/hands/fingers to quickly and safely manipulate and handle items.

Ability to examine items and visually differentiate between them based on quality standards.

Ability to take acceptable digital photos for online listings.

Ability to perform duties independently with limited contact with co-workers and the public.

Ability to meet and maintain established production and quality standards, as communicated by the supervisor.

Ability to demonstrate satisfactory attendance, according to Goodwill policy.

Ability to adhere to safe work practices as documented in Company safety policies; ability to report safety hazards/accidents promptly to supervisor or safety committee member.