Guest Relations Associate

3 weeks ago

New York, United States José Andrés Group Full time

**GUEST RELATIONS ASSOCIATE - NoMad**

**Pay Rate Range: $22.00 - $25.00 per hour**

**Company Overview**:
José Andrés Group restaurants have always been centered around our original mission, Change the World through the Power of Food From fast-casual to fine dining and everything in between, JAG’ers know they all play a critical role in the overall success of our brands.

**Job Summary**:
**Key Responsibilities**:

- To be an agent of hospitality and seek every opportunity to help guests have a positive experience
- Ensure that guest information is accurate, up to date and recorded properly.
- Work to reach daily reservation targets while also following restaurant guidelines for maximum capacities for time-slots.
- Liaise between guests and with host and management teams in person, via phone and Open Table.
- Route large group reservations and event requests to appropriate team members to follow up
- Provide guests with information about restaurant concepts and special menus or events.
- Proactively offer alternatives in order to capture business.
- Complete administrative tasks such as menu printing, office supply orders, credit card authorizations, and guest note writing.

**Skills & Conditions**
- 1-2 years of applicable experience.
- Familiarity with Google Suite, Open Table, Tripleseat and SevenRooms is a plus.
- Ability to take direction and work in a team environment and to work calmly and effectively under pressure.
- Must have problem-solving abilities, be self-motivated, and be organized.
- This position will spend most of the time seated at a desk.
- Must be able to sit and exert well-paced mobility for up to 8 hours in length.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
- Talking and hearing occur continuously in communicating with guests, supervisors and other employees.
- Requires manual dexterity to use and operate all necessary equipment.

**What you can expect from us**:

- Competitive Pay with industry-leading benefits
- Access to Medical, Dental, Vision, 401k
- 50% off food at any of our restaurants
- Flexible Schedules
- Fun, Dynamic, Innovative atmosphere
- Education Assistance/Tuition Reimbursement
- Career Advancement opportunities

**JOSÉ ANDRÉS GROUP** restaurants span across the world including Miami, Orlando, Las Vegas, NYC, Chicago, LA, Dubai, Bahamas and of course our original home, Washington, DC. Since 1993,** **our restaurants reflect the authentic roots of each concept and showcase José's passion for telling the stories of a culture through food. José Andrés Group is an equal opportunity employer.

INDFOH

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