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Sales Leader

3 months ago

Wyomissing, United States Express Full time

Overview:
**About Express, Inc.**

Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.

Store Name: Berkshire Mall Responsibilities:
**Express is seeking a Retail Sales Leader** **to** join **our team**.**

The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experiences for customers.

**Key Responsibilities**
- Assist in developing and motivating associates to maximize sales potential
- Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
- Partner with Store Management to provide feedback on associate performance.
- Assist in training associates on store operations, product, policy, and procedures.
- Execute action plans that optimize results
- Execute all aspects of daily store operations.
- Ensure appropriate associate coverage to create a great customer experience.
- Oversee and authorize the checkout experience.
- Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
- Monitor and analyzes the customer service provided by team members.
- Build an effective schedule with the right associate in the right place at the right time.
- Promote and support an environment focused on delivering great in-store customer experiences.
- Effectively resolves customer service issues to a positive outcome.
- Lead and models our customer experience model.
- Display expert knowledge of product, company policies, promotions, loyalty programs.
- Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
- Other essential functions may occur as directed by your supervisor.

**Required Experience & Qualifications**
- Education: High School or Equivalent
- Years of Experience: 1
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements

**Critical Skills & Attributes**
- Previous retail experience preferred
- Ability to effectively communicate with customers, peers and supervisors
- Demonstrated sales accountability
- Demonstrated collaborative skills and ability to work well with a team.
- Ability to multitask and handle multiple customers and/or processes at once.

**Benefits and Compensation**

Express, Inc. offers a range of benefits to help protect full-time associate’s health and long-term financial security including:

- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

Closing:
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**Notification to Agencies**: Please note that Express, Inc. does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express, Inc. will not consider or approve payment to any third-parties for hires made.